Nalchik

The rooms have an air conditioning system (with heating function). The guest can adjust the intensity of the airflow.

No.

The rooms have toiletries, shampoo, shower gel, soap.

Contact the reception desk to receive a disposable set: razor + shaving cream.

For hotel guests, the Internet is free and available throughout the hotel.

TVs in the rooms have USB-HDMI ports.

Yes, to do this, just call the reception at 111 or call to the restaurant 115.

Rooms of type Standard (single) are located on the ground floor and have an area of 16 sq.m.

Junior Suite (twin/double) - spacious room for two with the possibility of adding an extra bed, area 32 sq.m.

Suite (two-room) - spacious room with two balconies with a total area of 64 sq.m.

Presidential Suite (two-story) with panoramic views, fireplace, jacuzzi with a total area of 300 sq. m.

There is a special room for guests with limited mobility; reservations must be made in advance with the hotel staff.

The hotel is non-smoking, and the rooms are equipped with smoke detectors. But you can smoke outside near the hotel, in a special area.

The hotel does not have connecting rooms, but there are two-room suites; to stay in them you must make a request to the reservation department.

The beds have dimensions King bed 2m x 2m, and Twin bed 1.6m x 2m and are equipped with high-quality mattresses of medium hardness.

Yes, toilets are available in all hotel rooms and are equipped with high-quality sanitary ware.

Available in some rooms. The rest have shower cabins.

Yes, you will find it in the bathroom.

No, but there is an ironing board and iron on each floor.

Each room has a small refrigerator.

Yes, there are refrigerators and freezers in all rooms.

Yes, all rooms have safes with electronic locks. They are free to use. You will find instructions on the safe, and if you have any problems with operation, you can contact the hotel staff.

In some rooms. Also, panoramic views of the mountains open from the windows of the rooms on the upper floors.

There are no washing machines in the rooms. But the hotel offers laundry services, the cost can be found on the sheet in the closet.

There is no cable television, there are only regular channels.

Available only in the luxury category, in other rooms it is available upon the guest's request.

Yes, all rooms have slippers and a robe for each guest.

No, this is included in the room price. You can request additional towels by calling the administration desk at 111/112, it is free.

Cleaning is carried out daily. Additional cleaning is available upon request and costs RUB 1,000. To order it, you need to call the administration desk 111/112.

Lighting candles is prohibited by fire safety requirements, smoke detectors are installed in the rooms

From the Nalchik railway station:

170 m to the street. Osetinskaya, 132A, then take route 19, 23, 2A, 9. Drive 5 stops to the stop st. Keshokov, change to route 13, 13A and go to the Allergocenter stop. Walking distance to the hotel is 400 m.

From Nalchik International Airport:

Route 17 to st. Keshokov, then transfer to route 13 and go to the Allergocenter stop. Walking distance to the hotel is 400 m. The hotel is located at Marko Vovchok, 4a.

The journey from the airport takes about 25 minutes, from the railway station 15 minutes.

The minibus stop is across the street, opposite the hotel.

By minibus No. 13, 13A or by regular taxi, distance 5 km.

The hotel is located near the Arboretum (700 m) and just a 15-minute walk from Atazhukinsky Park (3 km). The city center is 10 minutes away by car. Also a 10-minute walk away is the museum of the writer Marko Vovchok (1833 - 1907).

The cost of ordering a taxi is determined by the operator (Yandex taxi, Gett taxi). The hotel also provides transfer services, the approximate cost of a minivan up to 7 seats is 500 rubles.

The hotel provides transfer services; the approximate cost of a minivan for up to 7 seats is 500 rubles one way.

Open guarded parking is available on the hotel premises, it is free for guests.

Most often, with the exception of very large events at the hotel, you will not have difficulty finding a free place.

There is no special parking for motorcycles.

Yes, there is indoor parking for bicycles.

No. Check-in is possible only with a passport of a citizen of the Russian Federation. Children under 14 require a birth certificate

Yes, the hotel has free luggage storage, please contact the reception staff.

Yes, we welcome guests around the clock. But if the conditions of your rate require cancellation of the reservation at 6:00 pm on the day of arrival, we recommend making a payment for the reservation in the amount of the first day or the entire period of stay.

Payment methods can be clarified by calling +7 (938) 079 17 91 or reservations.nalchik@azimuthotels.ru

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of legal representatives (one of them).

Check-in starts at 2 pm, the reception desk is open around the clock. You can find out about the possibility of early check-in by contacting the hotel's contact number or e-mail address of the reservation department.

Early check-in service is subject to availability. When booking in advance and with the need for early check-in (from 9 am to 2 pm), the guest pays an additional 50% of the room rate on the day of check-in at the rate "Best Rate of the Day"; for early check-in from 12 am to 9 am – the guest pays 100% of the cost of the previous night's stay in the room of the selected category at the rate "Best Price of the Day", in accordance with paragraph 27 of the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 "On approval of the Rules for the provision of hotel services in the Russian Federation" Participants of the AZIMUT Bonus program can actually be provided with an early check-in free of charge from 9 am, subject to availability.

The possibility of a late check-out is specified on the day of departure. When extending the stay from 12 pm to 6 pm of the current day, a payment of 50% of the cost of the room per day is charged at the rate "Best Rate of the Day" on the day of departure. If the guest plans to stay in the room after 6 pm, 100% of the daily rate will be charged. For AZIMUT Bonus program participants, the late check-out service until 4 pm is provided free of charge, subject to availability.
 

For accommodation in the hotel, the Guest shows the passport of the Russian Federation, for children under 14 years of age, birth certificates are required.

No, passport must be presented by all guests staying in the room

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

No. We guarantee that the hotel does not transfer the personal data of the Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

Allowed, up to 11 pm free. The cost of breakfast for guests as of March 2024 is 900 rubles.

Breakfast buffet takes place from 07:00-11:00 am in the hotel restaurant. The cost is 900 rubles per adult. Children from 0 - 12 years old receive breakfast free of charge.

The hotel has its own restaurant (open from 11:00 am - 12:00 am), as well as a summer veranda (open from 11:00 am - 12:00 am), we can send a menu upon request.

The nearest supermarket is "Vester Hyper" is a 10-minute drive from the hotel.

Yes. The hotel offers halal cold cuts at breakfast. Halal dishes can also be found in the restaurant.

There is no special vegetarian menu at the hotel, however, the restaurant administrators can kindly offer you certain dishes upon your request.

Yes. Orders are accepted by restaurant administrators by calling 115, 125, delivery is free.

The restaurant, where breakfast is served for guests, has high chairs for children, and the menu for children can offer porridge, cereal, dairy products, toast, jam, fruit and other items.

The AZIMUT Hotel Nalchik has specially equipped rooms, toilets and ramps.

There are 2 modern elevators for guests, running from the 1st to the 6th floor.

Accommodation with pets is not allowed according to hotel rules.

The nearest ATM is located a 5-minute walk in a neighboring building.

Our hotel provides excursions/transfers.

6, there is also a ground floor.

You can call the reception:

From number - 111, 112 From mobile +7 (866) 222 96 23

The WiFi network is called AZIMUT WiFi. You must enter the room number in the appropriate fields.

There is no car rental office at the hotel, but you can use car sharing services or rent a car from the nearest company.

Yes, a sheet with a list of laundry services, service times and prices is located in the closet in each room.

You can work in the lobby: there are comfortable sofas and tables.

You will find information on the official website

at the administration desk staff;

by phone from the room by dialing 111/112;

by calling from a mobile +7 (938) 079 17 91

The smoking area is located next to the hotel. The hotel is non-smoking and has smoke detectors.

This service is not provided. You can call, for example, via Whatsapp by connecting to the Internet via free WiFi.

Of course, for this, please contact the Front office or contact us by e-mail.

There is a fitness center with a swimming pool in the hotel building. For guests staying at AZIMUT Hotel Nalchik, access to the club is free. A doctor's certificate is not required. The gym is open daily from 7:00 am to 11:30 pm.

Yes, the hotel has an 18-meter swimming pool. For guests staying at AZIMUT Hotel Nalchik, admission is free. A doctor's certificate is not required. The pool is open daily from 8:00 am to 11:30 pm. Monday and Thursday from 12:00 pm - 11:30 pm. A swimming cap is required to use the pool. Children under 4 years old are not allowed in the pool.

The hotel has a fitness room, a swimming pool, and in the summer a table tennis table and a volleyball court.

Yes, the hotel has a Russian bathhouse. For guests staying at the AZIMUT Hotel Nalchik, visiting the bathhouse costs 2,500 rubles per hour. A doctor's certificate is not required. The bathhouse is open daily from 11:00 am to 11:00 pm.

The hotel does not have a separate children's room. You can take your child, for example, to an amusement park, which is a 15-20 minute walk away.

The hotel does not have a special room for strollers. But our staff will always help you find a convenient place for you to place the stroller.

The hotel has special single rooms without extra beds. The maximum number of guests depends on the category of the selected room and the availability of additional beds. You can find information about them on our website, in the room descriptions.

Children under 12 years old inclusive at AZIMUT Hotel Nalchik stay free of charge in their parents' room, but without additional bed. An extra bed costs 2,500 rubles per day in any room category.

Children under 12 years old without extra bed are accommodated free of charge in their parents' room. An additional place costs 1200 rubles per day. A baby cot (up to 3 years old) is provided free of charge, subject to availability. Please inform us in advance that you are traveling with a child.

Breakfast for children under 12 years old inclusive is provided free of charge if included in the parents' basic rate. For children over 13 years of age, the cost of accommodation and meals is the same as for an adult.

To pay by bank transfer, send a request to reservations.nalchik@azimuthotels.ru and indicate the company details. We will issue you an invoice for payment.

There is no resort fee at AZIMUT Hotel Nalchik.

The hotel does not have a currency exchange office.

The price includes accommodation, access to the sports club and swimming pool as standard.

No deposit is required at the hotel. It is possible to make a deposit for additional expenses at the request of the guest.

AZIMUT Hotel Nalchik operates WITHOUT VAT.

There are no mandatory fees from the hotel. However, some hotel services are provided for an additional fee (for example, breakfast, laundry and dry cleaning services, late check-out, bathhouse rental), so we ask you to check the possibility of their provision and the cost in advance.

Payment can be made either in cash or by credit card, unless the terms of the tariff provide for payment before check-in

Confirmation of a successful payment is a check that comes to your e-mail after booking a room along with a confirmation from the hotel. If you need to duplicate the receipt, the guest can inform the receptionist about this.

If the payment was made through an agency, you should contact its representatives.

Payment is accepted only in the national currency of Russia - rubles.

This is due to the fact that the "Best Price of the Day" tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

Dynamic price change depends on hotel occupancy, day of the week, major events at the hotel.

The cost of a night's stay is indicated per room. This amount depends on the number of guests if breakfast is included in the rate (as well as half board meals, event tickets, etc.).

Yes, this is possible subject to payment of accommodation at check-in by guests staying in the same room.

Before paying, please inform the receptionist about the split.

With a tariff that does not require prepayment, no. You will be given a link to pay, and payment can be made directly at the reception desk.

Prepayment is required only if the guest wants to guarantee the reservation or according to the terms of the rate, payment must be made at the time of booking.

Yes, you will find the QR code on all receipts from the hotel.

We take an individual approach to loyal guests and provide special prices for long-term stays.

At AZIMUT Hotel Nalchik, when booking 10 or more nights, a fixed price with a discount is set, which depends on occupancy, season and other factors.

To clarify the cost of living at AZIMUT Hotel Nalchik, you can contact 8 (800) 200 00 48 or reservations.nalchik@azimuthotels.ru

Yes. When booking 8 rooms or more, you can contact the sales department at RKuchukov@azimuthotels.com and they will develop an individual offer for you.

On your birthday, we provide you a dessert as a compliment.

Unfortunately, there are no discounts for pensioners. However, you can book a room at the lowest possible cost on our official website by registering in the AZIMUT Bonus program.

It is not possible to redeem miles for hotel stays. You can earn Aeroflot Bonus miles for staying at AZIMUT hotels. You can read more about the terms of the partnership promotion in the section Our partners.

Yes. You can get acquainted with all partner programs that are available to all our guests in the section Our partners.

You do not need to provide a card to receive a discount. You can book accommodation at special rates for members of the loyalty program only on our official website.

You can use AZIMUT Bonus points by choosing a tariff for points on our official website and paying the full cost of your stay with it. More details at https://azimuthotels. com/ru/bonus.

The AZIMUT Bonus loyalty program discount is provided only when booking on our official website in the Personal Account.

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in a welcome letter, which we will send to your mail after registration. Don't forget to confirm your membership to earn points for your stays at the chain's hotels.

Members of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows a member of the loyalty program to take advantage of privileges in the hotels of the AZIMUT network participating in the program*:

You can find a detailed list of privileges in the 'AZIMUT Bonus Benefits' section.

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the site and the bonus account are registered. They are provided to the member based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program

No, two guests cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on the website azimuthotels.com and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the section Affiliate Programs.

For clarification, you can contact the sales department at RKuchukov@azimuthotels.com Or fill out the booking form for the hall you are interested in in the Events, and we will definitely answer you.

Yes. For newlyweds and those who have a birthday, we provide a compliment from the hotel. Contact the reservations department for details.

Yes, you can hold your celebration in one of our banquet halls, and you can accommodate the newlyweds and guests in our hotel. To clarify the possibilities, please contact the sales department RKuchukov@azimuthotels.com

Yes, we are the leading business hotel in Nalchik, we help organize events of any format and provide meals for participants.

Previously, you can read the description of our conference opportunities in the section Events and then send a request to our department sales at RKuchukov@azimuthotels.com for detailed information and cost calculation.

To do this, contact the reservation department by phone or email listed on the website. Our staff will send you the necessary documents.

Yes. For registration, a foreigner must provide a passport, a visa (if required), a migration card at the reception desk. Guests can pick up the registration the next day after arrival.

The AZIMUT Russian hotel network staff speaks at least Russian and English.

The guest can change the category of the room in the Personal Account, subject to booking through the site; when booking by phone or email, changes are made by phone or email. 

If you want to change the category of the room upon arrival, please inform the manager at the reception.

When you upgrade your room category, you must pay the difference between the booked category and the one you want to stay in at the Best Rate of the Day rate. There are separate conditions for members of the loyalty program and, if possible, the hotel is ready to provide an upgrade to the room category at no additional charge.

For non-guaranteed (no pre-payment) confirmed bookings, if the guest does not specify an exact arrival time, the reservation may be canceled after 6 pm on the date of arrival local time.

Guaranteed bookings are kept until 12 pm local time on the day following the date of arrival.

You can cancel the booking yourself in your Personal Account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the hotel directly by phone or e-mail

The amount of the late cancellation penalty depends on the conditions of the rate booked. Cancellation dates are stated on the booking confirmation. 

Card refunds in rare cases take up to 45 business days and depend on the work of partner banks. But usually it happens within just a few days.

You can change the dates of your stay in the same way that you booked your stay, that is, in your Personal Account, through the reservation department, by requesting the agency through which the booking was made.

If the conditions of the tariff allow it. Refunds are made in the same way you made the payment.