Dolina Narzanov Kislovodsk

You can leave information with your desired floor or room; this does not require additional payment. But only the room category is guaranteed to be booked

You can book a vacation at the sanatorium in several ways: by phone, WhatsApp, email, at the reception desk, on the official website, as well as through third-party organizations and online platforms.
When booking through third-party organizations and online platforms, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

 

Our guests will be the first to know about promotions and discounts that are available only on our website

And when you register for the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the site, and additional discounts on all rates.

Our website does not store any user payment information.
For payments, high-quality online payment gateways are used, making them as secure as possible.
And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, is encrypted) and complies with the international PCI DSS card payment security standards.
As a result, online booking is safe and secure.

If rooms are available, reservations can be made at any time convenient for you and in any way convenient for you. Early booking is beneficial - the price depends on the occupancy of this room category and the season. We also recommend booking your stay in advance due to high demand.

You can find information about your reservation in the confirmation sent to the email you specified when booking, or in your Personal Account created on our website

This is possible if you book a room through the resort's website or booking service. When checking into the sanatorium, you must provide this information to a staff member or make changes to your reservation in advance by phone or mail. However, according to the rules, the guest will still need to present his passport upon check-in and live under his own name.

Yes, it is possible to book several rooms at the same time. If possible, the sanatorium staff will contact you to clarify the names of all guests who will be staying.

If not guaranteed (i.e. without advance payment), the reservation will be canceled after 3 banking days. To guarantee your reservation, we recommend paying at least 30% of the cost of the booked vacation, in accordance with the conditions specified in the invoice agreement.

You can cancel your reservation yourself in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the sanatorium directly by phone +7 (87937) 2-38-13, 2-95-83 or email: rezervations.dn.kislovodsk@azimuthotels.com

Payment can be made either in cash or by bank transfer (plastic card)

Confirmation of a successful payment is a receipt that comes by email after booking a trip along with confirmation from the sanatorium. If it is necessary to duplicate the check, the guest can inform the receptionist about this.

This is due to the fact that the reception desk provides a tariff that does not include possible discounts on promotions and special offers when booking on the official website.

Dynamic pricing depends on the occupancy of the sanatorium, the holiday season, and the selected medical program

The cost of a sanatorium-resort voucher includes accommodation in a room of the selected category, meals, a medical program, cultural events and use of a playroom for children. You can read a detailed description of the services in the description of the tariff you have chosen.

Yes, you will find a QR code on all receipts from the sanatorium

The cost of a day of a sanatorium-resort voucher in the invoice is indicated for each person. When calculated on the website, this amount depends on the number of guests, the selected medical program and room category.

Yes, it is possible.

Before paying, please inform the reception desk if you wish to split the payment.

The sanatorium operates on a guaranteed reservation basis - upon making at least 30% of the invoice in advance. The remaining amount is paid directly at the reception desk.

No

To pay by bank transfer, send a request to rezervations.dn.kislovodsk@azimuthotels.com and indicate the company details. We will issue you an invoice for payment.

Yes, the resort fee is 100 rubles, with the exception of people who are beneficiaries of this fee.

Sanatorium treatment, as well as paid medical treatment, are not subject to VAT. All other paid services are subject to VAT.

There are no mandatory fees from the sanatorium. However, additional services of the sanatorium are provided for a fee; the cost can be found on the website

You can cancel your reservation yourself in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the sanatorium directly; its contact phone number and email are listed in the "Contacts" section on the website.

The amount of the penalty for late cancellation depends on the conditions of the booked rate. Cancellation periods are stated on the booking confirmation.

In rare cases, card refunds take up to 45 business days and depend on the work of partner banks. But usually it occurs within just a few days.

If not guaranteed (without advance payment), the reservation can be canceled after 3 banking days. Guaranteed reservations are stored until 12:00 pm of the day following the date of arrival.

You can change the dates of your stay in the same way you booked your stay, that is, in your personal account, through the reservation department, or by request to the agency through which the reservation was made.

The guest can change the room category in the Personal Account, subject to booking through the website; When booking by phone or email, changes will be made by phone or email. If you would like to change your room category upon arrival, please notify the receptionist. When upgrading your room category, you must pay the difference between the booked category and the one you want to stay in, at the existing rate. There are separate conditions for loyalty program participants.

If the tariff conditions allow it. Refunds are made using the same method you used to pay.

Check-in starts at 2:00 pm, the reception desk is open 24 hours a day.

Early check-in is subject to availability. When booking in advance and with the need for early check-in (from 00:00 am to 1:59 pm), the guest pays an additional 50% of the room cost on the day of check-in at the Hotel rate, in accordance with paragraph 27 of the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 “On approval of the Rules for the provision of hotel services in the Russian Federation." For members of the AZIMUT Bonus program, early check-in can be provided free of charge from 9:00 am, subject to availability of rooms.

The possibility of late check-out will be confirmed on the day of departure. When extending your stay from 12:00 pm to 6:00 pm of the current day, a payment of 25% of the room rate per day will be charged at the hotel rate on the day of departure. If the guest plans to stay in the room after 6:00 pm, 50% of the daily rate will be charged. Members of the AZIMUT Bonus program receive late check-out until 4:00 pm, subject to availability of rooms.

Yes, the sanatorium has a storage room. Use is free for guests. Contact the front desk employee.

Yes, we welcome guests 24 hours a day.

For accommodation in the sanatorium, the Guest must present a Russian passport, Birth certificates are required for children under 14 years old. Sanatorium-resort card of the established form, issued within 2 months (paid registration in the sanatorium is possible), certificate of epidemiological environment, for children from 4 years old - sanatorium-resort card (form 076/u), test for enterobiasis (issued within 10 days). Conclusion from a dermatologist confirming the absence of contagious skin diseases. Children under 4 years of age are not provided with sanatorium-resort treatment, but for accommodation they must provide all documents except the sanatorium-resort card. Also, check-in of persons under 18 years of age in the absence of legal representatives is subject to the written consent of the legal representatives (one of them) being provided by the accompanying person.

No, all guests staying in the room must present a passport

The sanatorium employee will be able to find your reservation by last name and first name.

Yes. To check into a sanatorium for minors under 14 years old, a parent, adoptive parent, guardian or other accompanying person must present an identification document, a birth certificate of the minor, as well as the consent of the legal representatives (one of them) of the child to be accompanied. the sanatorium of minor citizens who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Yes, if more than a day, you must notify the sanatorium administration.

No. We guarantee that the sanatorium does not transfer the personal data of Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, upon check-in, the sanatorium staff must present an identification document

The sanatorium is located 1.5 km from the railway station of Kislovodsk station, the most convenient way to get to the sanatorium is by taxi

You can get from the Mineralnye Vody airport to the sanatorium by taxi or from the airport get to the Mineralnye Vody railway station and use commuter trains.

The sanatorium is located in the 1st resort zone, the closest stops to it are: “Victoria Sanatorium”, “Caucasus Hotel”, “Dzerzhinsky Avenue”

The sanatorium is within walking distance from the center

The sanatorium is located next to the railway station; by electric train you can get to the cities of Essentuki, Zheleznovodsk, Pyatigorsk and Mineralnye Vody. Or take minibuses to the cities of the KMV, departing from the railway station

There is free guarded parking for guests at the sanatorium.

There is no separate parking for motorcycles.

In the 2nd building of the sanatorium there is a VTB ATM

Yes, we welcome guests 24 hours a day.

Yes, the medical and dormitory buildings of the sanatorium are equipped with elevators. VIP buildings are objects of architectural heritage, so they are not equipped with elevators.

No

Yes, the resort has a tour desk.

8 87937 9-48-97

Connection to the Wi-Fi network is carried out by room number

Yes, in the hall of the 2nd floor of the 3rd building of the sanatorium

Guests can stay in the sanatorium from 8-22 hours.

You will find information on the official website www.azimuthotels.com, from the staff at the administration desk; by phone from the room by dialing 8 (87937)9-48-97

Yes, the resort has designated smoking areas.

All rooms and halls of the sanatorium are air-conditioned using the fincoil system.

Yes, a sheet with a list of laundry services, service times and prices is located in the closet in each room.

The rooms are equipped with tea stations, with tea pairs, tea, coffee and sugar.

The rooms are equipped with toiletries

Upon request you will be provided with cosmetic shaving accessories upon check-in.

Wi-Fi is available in all rooms and throughout the resort. Provided free of charge.

Yes

A corkscrew will be provided upon request.

The rooms differ in size, comfort, and also in the availability of extra beds.

The sanatorium accepts people with limited mobility for sanatorium and resort treatment, with escort.

No, smoking is prohibited in the resort building. Smoking is possible in specially designated areas.

No, due to safety reasons

90*200, 140*200, 160*200, 180*200

All rooms with bathrooms

Each room has an ironing board; guests can borrow an iron from the reception absolutely free

In the rooms there is a bar for cooling drinks.

No

The resort provides laundry services; there are no washing machines in the rooms.

No

Yes, there are tea stations.

No, everything is included in the price of the trip.

Daily

All rooms are equipped with a hairdryer.

The sanatorium provides 3 meals a day using the buffet system. In the VIP buildings there is a "Menu-order" system. with VIP service. The dietitian can recommend dishes that will enhance the healing effect.

Yes, the sanatorium provides 3 meals a day in a buffet format. In the VIP buildings there is a "Menu-order" system. with VIP service

On the territory of the sanatorium there are shops with essential goods.

Restaurants in the resort operate only to provide food services to guests. In the 3rd building of the sanatorium there is a bar "Resort Romance"

Yes. The menu is varied, you can choose suitable dishes for yourself. A children's menu has also been developed.

No

No

No, the sanatorium has a buffet system. In VIP buildings there is a “Menu-order” system. with VIP service

Yes, the resort has an indoor tennis court, outdoor courts, and a gym

Yes, you can practice on your own, or attend hydrokinesiotherapy classes

Yes, the sanatorium has a Finnish sauna, an infrared cabin, various SPA wraps, and a cosmetologist is also available.

Yes. To check into a sanatorium for minors under 14 years old, a parent, adoptive parent, guardian or other accompanying person must present an identification document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Checking into the sanatorium of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Yes, the resort provides a children's menu and a high chair.

Children under 4 years old are accommodated free of charge with the provision of a cot. The cost of a sanatorium-resort voucher for children over 4 years old depends on the room category and their placement in a main or additional bed. An additional bed is a folding bed, a chair-bed or a sofa. In rooms of the Lux and Apartment categories, an additional bed can be a 2-bed sofa. If additional beds are needed. more than specified, please indicate when booking.

Yes, there is a children's playground on the territory of the sanatorium, and in the summer there is an outdoor water park on the territory of the sanatorium

Yes, the resort has a children's playroom.

Yes, you can rent strollers and children's bicycles

No

Yes

No

Passport and migration card (for foreigners with a visa, the passport also contains a visa)

The range of medical procedures depends on the medical treatment program you selected when booking. The content of medical programs can be found on the website.

The sanatorium offers programs: hydrotherapy, mud therapy, thermotherapy, carboxytherapy, hardware physiotherapy.

Yes, it can be found on the official website https://azimuthotels.com

Main medical profile:
- diseases of the circulatory system;
- diseases of the nervous system;
- respiratory diseases;
- diseases of the digestive system;
- diseases of the musculoskeletal system and connective tissue;
- diseases of the endocrine system, nutritional disorders and metabolic disorders;
Associated diseases: gynecological, urological, otolaryngological, ophthalmological.
 

Additional medical procedures can be found on the website

You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program in the welcome letter that we will send to your email after registration.
Don't forget to confirm your participation to receive points for stays at the chain's hotels.

AZIMUT Bonus program participants have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows the loyalty program participant to take advantage of privileges at the AZIMUT network sanatoriums participating in the program*:

You can find a detailed list of privileges in the "AZIMUT Bonus Benefits" section

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the website and bonus account are registered. They are provided to the participant based on his status on the date of arrival at the hotel and provided that the reservation was made through the company’s official sales channels: official website, telephone.

* A-Hotels do not participate in the AZIMUT Bonus loyalty program

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on the website azimuthotels.com and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the section Affiliate Programs.

The discount under the AZIMUT Bonus loyalty program is provided only when booking on our official website in your Personal Account.

Maintaining your status in the loyalty program depends on how often you visit AZIMUT hotels and how many points and/or nights you have accumulated.

The loyalty program has four statuses, which are assigned according to the number of points and nights accumulated. Initially, you are assigned Bonus status. Your status changes as soon as you meet the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assignment of the status — Silver, Gold or Platinum — You confirm your status by accumulating the required number of points or nights (for example, for Gold status this is 150,000 points or 30 nights), you maintain your current status for an additional 12 months. Therefore, when your status expires, your new status is calculated based on the number of points and nights accrued to your account in the 12 months since your status was assigned.

You can track your points and nights balance in your Personal Account.

You can use AZIMUT Bonus points by choosing a rate for points on our official website and paying the full cost of your stay with them. More details at https://azimuthotels.com/ru/bonus.

You do not need to provide a card to receive a discount. You can book accommodation at special rates for loyalty program participants only on our official website

Members of the loyalty program with Platinum status can receive a 20% discount in bars and restaurants on site if they close the account for the room number, indicating in advance the number of the AZIMUT Bonus program participant.