Volga Astrakhan

You can book a hotel room in several ways: by phone, e-mail, at the reception desk, on the official website, as well as through third-party organizations and Internet sites.
When booking through third-party organizations and online platforms, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

*When staying in A-Hotels, they are not charged even when booking on the official website.

You can find information about the booking in the confirmation sent to the e-mail you specified when booking, or in the Personal Account created on our website.

This is possible if you book through the hotel's website or booking service. When checking into the hotel, you must provide this information to the employee or make changes to the reservation in advance by phone or mail. However, according to the rules, the guest will still need to present his passport upon check-in and live under his own name.

Yes, it is possible to book several rooms at the same time. If possible, the hotel staff will reach out to you to clarify the names of all guests who will be staying.

The minimum cost of living is equal to the cost of the day, and you can stay in the room as long as you need.

Our guests will be the first to know about promotions and discounts that are available only on our website

And when you register in the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the site, and additional discounts on all tariffs.

Our site does not store any payment data of users.
For payment, high-quality online payment gateways are used, making them as safe as possible.
And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, are encrypted) and complies with the international PCI DSS card payment security standards.
As a result, online booking is safe and secure.

For non-guaranteed (i.e. no advance payment) booking will be canceled after 6 pm on the day of arrival

You can cancel the booking yourself in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the hotel directly by phone or e-mail

Payment can be made either in cash or by credit card, unless the terms of the tariff provide for payment before check-in

Confirmation of a successful payment is a check that comes to your e-mail after booking a room along with a confirmation from the hotel. If you need to duplicate the receipt, the guest can inform the receptionist about this.

If the payment was made through an agency, you should contact its representatives.

Payment is accepted only in the national currency of Russia - rubles.

This is due to the fact that the "Best Price of the Day" tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

Dynamic price change depends on hotel occupancy, day of the week, major events at the hotel.

The cost of a night's stay is indicated per room. This amount depends on the number of guests if breakfast is included in the rate (as well as half board meals, event tickets, etc.).

Yes, this is possible subject to payment of accommodation at check-in by guests staying in the same room.

Before paying, please inform the receptionist about the split.

With a tariff that does not require prepayment, no. You will be given a link to pay, and payment can be made directly at the reception desk.

Prepayment is required only if the guest wants to guarantee the reservation or according to the terms of the rate, payment must be made at the time of booking.

Yes, you will find the QR code on all receipts from the hotel.

No

To pay by bank transfer, send a request to reservations.volga@azimuthotels.com and indicate the details of the company in it. We will issue you an invoice for payment.

The amount of the late cancellation penalty depends on the conditions of the rate booked. Cancellation dates are stated on the booking confirmation. 

Card refunds in rare cases take up to 45 business days and depend on the work of partner banks. But usually it happens within just a few days.

You can change the dates of your stay in the same way that you booked your stay, that is, in your Personal Account, through the reservation department, by requesting the agency through which the booking was made.

If the conditions of the tariff allow it. Refunds are made in the same way you made the payment.

The booking can be canceled independently in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the hotel directly.

For non-guaranteed (i.e. no advance payment) reservations will be canceled after 6 pm on the day of arrival. Guaranteed bookings are kept until 12 pm local time on the day following the date of arrival.

The guest can change the category of the room in the Personal Account, subject to booking through the site; when booking by phone or e-mail, changes are made by phone or e-mail. If you would like to change the room category upon arrival, please inform the manager at the front desk. When upgrading the room category, you must pay the difference between the booked category and the one you want to check into, according to the existing rate. There are separate conditions for members of the loyalty program.

Early check-in service is subject to availability. When booking in advance and with the need for early check-in (from 2 am to 2 pm), the guest pays an additional 50% of the room rate on the day of check-in at the rate "Best Rate of the Day"; for early check-in from 12 am to 2 am – the guest pays 100% of the cost of the previous night's stay in the room of the selected category at the rate "Best Price of the Day", in accordance with paragraph 27 of the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 "On approval of the Rules for the provision of hotel services in the Russian Federation" Participants of the AZIMUT Bonus program can actually be provided with an early check-in free of charge from 9 am, subject to availability.

The possibility of a late check-out is specified on the day of departure. When extending the stay from 12 pm to 6 pm of the current day, a payment of 50% of the cost of the room per day is charged at the rate "Best Rate of the Day" on the day of departure. If the guest plans to stay in the room after 6 pm, 100% of the daily rate will be charged. For AZIMUT Bonus program participants, the late check-out service until 4 pm is provided free of charge, subject to availability.
 

For accommodation in the hotel, the Guest shows the passport of the Russian Federation, for children under 14 years of age, birth certificates are required.

No, passport must be presented by all guests staying in the room

The hotel staff will be able to find your booking by last name and first name.

No. We guarantee that the hotel does not transfer the personal data of the Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

No. Check-in is possible only with a passport of a citizen of the Russian Federation. Children under 14 require a birth certificate

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of legal representatives (one of them).

Check-in normally starts at 2pm, the reception desk is open around the clock.

Yes, the hotel has a luggage room

Yes, we welcome guests around the clock.

Use a taxi service or contact the reservation department to arrange a transfer. The trip takes approximately 1 hour 30 minutes.

The cost of a transfer from the airport starts from 4000 rubles one way

Yes. Parking is guarded and free of charge.

Free

It is necessary to specify on the day of arrival.

There is no separate parking for motorcycles, you can use the parking for cars. Free.

Yes, we welcome guests around the clock.

No

Yes. The hotel is a member of the Pets Friendly program.

The hotel has three buildings. Each building has two floors.

Call +7 908 612 37 05

To connect to Wi-Fi, authorization by phone or room number and last name is required

Yes, you can work in the hotel lobby.

Guests not registered at the hotel can stay in the room until 11 pm.

https://azimuthotels.com/ru/astrakhan/azimut-hotel-volga-astrakhan

Yes, designated outdoor seating.

Yes

Yes, to place an order, you must fill out the form that is in the room and inform the reception about the readiness to hand over things for washing. The laundry is open every day from 8 am to 6 pm.

For an additional fee, the hotel provides services for cleaning, cutting, freezing the catch

Yes, there are 8 comfortable pavilions with barbecue facilities on site

Yes, there are several piers on site

For an additional fee, you can rent tackle and purchase the necessary equipment for fishing

The hotel provides rental services for boats of various capacities. We advise you to book the boat in advance.

Yes

The hotel organizes excursions to lotus fields, sturgeon farm, river boat trips

Yes

When organizing fishing, the maximum capacity in the boat for safety reasons is 3 people and a huntsman.

The hotel provides a day stay service (includes use of the pool, sauna, Turkish bath)

Crockery can additionally be requested.

Rooms are stocked with toiletries

Upon request, you will be provided with cosmetic shaving accessories upon check-in.

Wi-Fi is free in all rooms and on site.

Yes

A corkscrew will be provided upon request.

The rooms are located in different buildings, differ in size and availability of extra beds.

No

No, the hotel building is non-smoking. Smoking is allowed in designated areas.

No, due to safety reasons

Yes, there are adjoining rooms with connecting door. If necessary, you can request such numbers.

Double beds in Standards and Superiors 160x200, in Suites beds 180x200, single beds 100x200 (in a twin room)

All rooms with bathrooms

There is no iron in the rooms, the ironing board is located on the floor.

Yes

Glazed terrace in Superior and Suite rooms on the 2nd floor.

No

No

No. But we provide upon request. There is also a cooler on the floor.

No, everything is included in the price.

Daily

All rooms are equipped with a hairdryer.

Breakfast "Buffet" in the hotel from 7-10 am, the cost of breakfast is 800 rubles when staying in rooms of the category Standard and Superior, 1500 rubles when staying in deluxe rooms.

Yes, on the a la carte menu, or a complex lunch and dinner for 900 rubles per person for each position.

The nearest stores are located in Makovo, about 2 km from the hotel.

Restaurant Caspian for breakfast from 07.30-10.00 am, A la carte from 11.00 am - 11 pm European and Russian cuisine. Bar around the clock. Cafe (second building) for breakfast from 07:00-10:00 am, lunch from 12 pm - 3 pm, dinner from 7 pm - 10 pm, European and Russian cuisine, complex meals.

The menu is varied, which allows you to choose the right dishes for yourself.

No

No

Yes

Yes, for an additional fee, the chef will prepare fish dishes for guests.

Yes, you can bring your own food and drinks.

No

Yes, covered. Open all year round.

Yes, the hotel has a sauna, hammam, Russian wood-fired bath. Works all year round. Swimming pool, sauna and hammam are included in the price. Sauna on firewood 5000 rubles per hour up to 15 people.

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

There are high chairs in the restaurant.

Children under 12 stay free of charge without extra bed. Baby cot available free of charge.

No. There is a children's playroom.

No

Swimming pool, children's playroom, football and volleyball court, playground

Yes

Foreign citizens are registered without fail in accordance with the law. This requires a passport of a foreign citizen, a migration card, a visa (with a visa regime), registration from a previous place of residence, if a foreign citizen stays in Russia longer than 7 working days.

No

Passport of a foreign citizen, migration card, visa (with a visa regime), registration from a previous place of residence, if a foreign citizen stays in Russia longer than 7 working days.

According to the rules of organizing fishing, a foreign citizen must provide the data for issuing a pass at least 60 working days before arrival. The information is necessary to allow a foreign citizen to enter the border zone.

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in a welcome letter, which we will send to your mail after registration. Don't forget to confirm your membership to earn points for your stays at the chain's hotels.

The AZIMUT Bonus loyalty program discount is provided only when booking on our official website in the Personal Account.

Members of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows a member of the loyalty program to take advantage of privileges in the hotels of the AZIMUT network participating in the program*:

You can find a detailed list of privileges in the 'AZIMUT Bonus Benefits' section.

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the site and the bonus account are registered. They are provided to the member based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program

No, two guests cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on our website and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the "Affiliate Programs" section.