About

A modern hotel located in the heart of the Republic of Khakassia will be an ideal starting point for unforgettable trips around the picturesque region. It harmoniously combines coziness and modern comfort: stylish, fully equipped rooms are provided for guests, where every detail is thought out to the smallest detail. A wide range of services and a warm atmosphere will make your stay truly pleasant and filled with care, whether it is a business trip or a vacation.

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FAQ

Are there any advantages to booking online?

Our guests are the first to know about promotions and discounts available only on our website.

And by registering for the AZIMUT Bonus loyalty program, you'll earn points and nights for every stay booked on the website, as well as additional discounts on all rates.

Is online booking safe?

Our website does not store any user payment information.

We use high-quality online payment gateways for maximum security.

Interaction is based on the https protocol (data you enter, as well as data transmitted between the payment gateway and the bank, is encrypted) and complies with international PCI DSS card payment security standards.

Therefore, online booking is safe and secure.

How to check a booking request?

You can find information about your reservation in the confirmation sent to the email address you provided when booking, or in your personal account created on our website.

Can I book a room in my name for another guest to stay in?

This is possible if you book a room through the hotel's website or booking service. Upon check-in, you should provide this information to the hotel staff or make changes to your reservation in advance by phone or email. Guests must present their passport upon check-in and use their own name.

Is it possible to book multiple rooms under one name?

Yes, it is possible to book multiple rooms at once. The hotel staff will contact you to confirm the names of all guests staying.

Can a booking be cancelled?

In case of non-guaranteed check-in (i.e. without advance payment), the reservation will be cancelled after 18:00 on the day of arrival.

How do I cancel a reservation?

You can cancel the reservation through your personal account on the website, if you meet the cancellation deadline for selected rate. For further questions, please contact the hotel directly by phone or email.

Are there any dishes in the hotel rooms?

The rooms are equipped with mugs and a tea station.

Are there toiletries in the rooms?

The rooms are equipped with toiletries.

Are there any shaving accessories among the cosmetic accessories?

Shaving accessories will be provided upon request while check-in.

Is there Wi-Fi in the rooms?

Wi-Fi is free in all rooms and throughout the hotel.

Is it possible to request a corkscrew?

A corkscrew will be provided upon request.

Are there rooms for people with reduced mobility?

Yes, there is one room.

Are there rooms for guests who smoke?

No, the hotel is a non-smoking building. Smoking is permitted in designated areas.

Is it possible to light candles in the room?

No, this is prohibited by safety regulations.

What are the bed sizes?

Double bed 160x200 cm in the Standard room, 2 single beds 90x200 см in the Twin room, in the Standard Single room — 120x200 cm.

Do all rooms have a toilet?

All rooms have bathrooms with a toilet.

Is there a refrigerator in the rooms?

The room has a minibar for cooling drinks.

Is there a kettle in the room?

Yes, there are tea stations.

Do I need to pay extra for bed linen and towels?

No, everything is included in the price.

How often are the rooms cleaned?

Daily.

Are there hair dryers in the hotel rooms?

All rooms are equipped with a hairdryer.

How to get to the hotel from the city center?

The city center is a 5-minute walk away.

What time can I check into the hotel?

Check-in is typically at 2:00 PM, and the reception desk is open 24 hours a day.

Is it possible to check in early or check out late? How much does it cost? What should I do if I arrive late at night?

Early check-in is subject to availability. For advance bookings requiring early check-in between 6:00 AM and 2:00 PM, guests pay an additional 50% of the room rate on the day of check-in at the hotel rate. For early check-in between 12:00 AM and 6:00 AM, guests pay 100% of the cost of the previous night's stay in the selected room category at the hotel rate, in accordance with Section 27 of Russian Government Resolution No. 1853 dated November 18, 2020, "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation". AZIMUT Bonus program participants may enjoy complimentary early check-in from 9:00 AM, subject to availability.

Late check-out options will be confirmed on the day of check-out. For extended stays from 12:00 PM to 6:00 PM, a 50% charge will be applied to the room rate per night based on the hotel rate on the day of departure. If the guest plans to stay in the room after 6:00 PM, a 100% charge will be applied. AZIMUT Bonus program members can enjoy late check-out until 4:00 PM free of charge, subject to availability.

Is it possible to leave my luggage somewhere on the day of check-in before arrival and until the evening on the day of departure?

Yes, the hotel has a luggage room.

Is the reception open 24 hours?

Yes, we welcome guests 24/7.

What documents are needed to check into a hotel?

To be accommodated at the hotel, a guest must present a passport; birth certificates are required for children under 14 years of age.

Is it possible to check a second guest into a hotel without a passport?

No, all guests staying in the room must present a passport.

Do I need to provide documents for the child?

Yes. To check in minors under 14 years of age at the hotel, a parent, adoptive parent, guardian, or other accompanying person must present an identity document, the minor's birth certificate, and the consent of one of the child's legal representatives to accompany them.

Checking in minors aged 14 or older at the hotel without their legal representatives is permitted based on the minor's identity documents and the consent of one of the legal representatives.

What time and format is breakfast served? How much does it cost?

A buffet breakfast is served daily from 7:30AM to 11:00AM, and costs RUB 1,000.

Where is the nearest store for groceries and household goods?

Pyaterochka store is 250 meters from the hotel. Open daily from 8:00 AM to 10:00 PM.

What restaurants and bars does the hotel have? How do they operate, and what menus do they offer?

Restaurant "Prostor". Breakfast is served daily from 7:30 AM to 11:00 AM and from 12:00 PM to 11:00 PM. The restaurant serves Siberian cuisine.

Is it possible to order food and drinks to room?

Yes.

Is there halal food?

No.

Is the reception open 24 hours?

Yes, we welcome guests 24/7.

Is there an elevator in the hotel?

Yes, the hotel has one elevator.

Can I bring my dog/cat with me?

Yes, the hotel allows pets weighing up to 10 kg.

How many floors are there in the hotel?

The hotel has 7 floors.

How do I call reception?

By phone number +7 (3902) 24-83-95.

What is your Wi-Fi password?

Phone authorization is required to connect to Wi-Fi.

Is there a place in the hotel where I can work with a laptop?

Yes, you can work in the hotel lobby.

Are guests allowed to stay at the hotel? What are the opening hours?

Guests who are not registered at the hotel can stay in the room until 11:00PM.

Where can I get information about all the hotel services?

On the official website of AZIMUT Hotels.

Is there air conditioning in the hotel rooms?

Yes.

Can a child under 18 move in without their parents? What documents are required?

Yes. To check in minors under 14 years of age at the hotel, a parent, adoptive parent, guardian, or other accompanying person must present an identity document, the minor's birth certificate, and the consent of one of the child's legal guardians to accompany them.

Checking in minors aged 14 or older at the hotel without a legal guardian is permitted based on the minor's identity documents and the consent of one of the legal guardians.

Is there a high chair in the restaurant?

Highchairs for children are available in the restaurant.

How much does it cost to accommodate children?

Children under 12 years old are free without an extra bed.

Can I pay in cash/by card upon arrival?

Payment can be made in cash or by credit card.

Did my reservation payment go through? Can I get a duplicate receipt?

Confirmation of successful payment is a receipt sent to your email after booking, along with the hotel confirmation. If you need a duplicate receipt, please notify the receptionist.

Why does the website list one price, but the hotel receptionist quotes a higher room rate?

This is because the rate provided at the reception desk does not include any possible discounts on promotions and special offers when booking on the official website.

Is the price per night per room or per person?

For a correct calculation, you must specify the number of nights and the number of guests who will be staying in the room.

Is it possible to split the payment among several people?

Yes, this is possible. Please inform the reception desk.

Is prepayment required when booking a room? What payment methods are available?

This depends on the rate. You can make a prepayment in person at the reception desk or remotely by contacting the reservations department.

Is it necessary to put down a deposit?

No.

Can I pay for accommodation through my company?

To pay by bank transfer, please send a request to reservations.abakan@azimuthotels.com and include your company details. We will issue you an invoice for payment.

How do I activate my account and agree to the terms of the AZIMUT Bonus program?

You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program in the welcome email we'll send you after registration.

Don't forget to confirm your participation to earn points for your stays at our hotels.

What are the terms and conditions for using the AZIMUT Bonus loyalty program privileges?

AZIMUT Bonus program members have access to 4 statuses, which are assigned based on the number of points and nights earned over 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows the loyalty program member to enjoy privileges at participating AZIMUT hotels*:

A detailed list of privileges can be found in the "AZIMUT Bonus Benefits" section.

These privileges are available only to the AZIMUT Bonus program member, whose name is registered on the website and whose bonus account is created. They are provided to the member based on their status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: the official website, phone

* A-Hotels do not participate in the AZIMUT Bonus loyalty program.

Can several people use one AZIMUT Bonus loyalty card at the same time?

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

How can I use my accumulated AZIMUT Bonus points?

As part of the AZIMUT Bonus loyalty program, you can use your points in the following ways:

1. Book a rate using points on our website and pay for your stay in full with your accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website, in the "Affiliate Programs" section.

What hotel services can be paid for with a bonus card?

You can use AZIMUT Bonus points by selecting a point-based rate on our official website and paying the full cost of your stay. Learn more at https://azimuthotels.com/ru/info/bonus.

Why has my status in the AZIMUT Bonus loyalty program changed?

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

Do I need to present my card to receive a discount?

You do not need to provide a card to receive a discount. You can book accommodation at special rates for members of the loyalty program only on our official website

Members of the loyalty program with Platinum status can get a 20% discount in bars and restaurants on site if they close an account for a room number by indicating the AZIMUT Bonus program member number in advance.

Do the staff speak English?

Yes.

Do you register foreign citizens?

Foreign citizens are required to register in accordance with the law. This requires the foreign citizen's passport, migration card, visa (if visa-required), and registration from their previous place of residence if the foreign citizen is staying in Russia for longer than seven working days.

Can I get a voucher for a tourist visa at the hotel?

No.

What documents are needed to register foreign citizens?

A foreign citizen's passport, migration card, visa (if visa-required), and registration from their previous place of residence, if the foreign citizen is staying in Russia for longer than 7 working days.

How do I cancel a reservation?

You can cancel the reservation in your personal account on the website, if you meet the cancellation deadline for the selected rate. For further questions, please contact the hotel directly.

Is there a penalty for late cancellation?

The late cancellation fee depends on the terms of the booked rate. Cancellation deadlines are specified in the booking confirmation.

When will I get my money back if I cancel my reservation and made a prepayment?

In rare cases, card refunds can take up to 45 business days, depending on the partner banks' operations. However, refunds are usually processed within a few days.

Can a reservation be cancelled without my knowledge?

For non-guaranteed check-in (i.e., without advance payment), the reservation will be cancelled after 6:00 PM on the day of arrival. Guaranteed reservations are held until 12:00 PM local time on the day following the arrival date.

How do I change my booking dates?

You can change your stay dates in the same way you booked your stay: through your personal account, through the booking department, or by sending a request to the agency you used to make the booking.

How do I change my room category in advance? How do I change my room category upon arrival?

Guests can change their room category in their personal account when booking through the website. When booking by phone or email, changes must be made by phone or email. If you wish to change your room category upon arrival, please notify the manager at the front desk.

When upgrading, you must pay the difference between the room category you booked and the one you wish to upgrade to, at the current rate. Loyalty program members have separate terms and conditions.

Will I get a refund if I check out of the hotel early?

If the tariff terms allow, refunds will be made using the same payment method.

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Republic of Khakassia, Abakan, st. Karla Marksa, 15
+7 (950) 960 02 50 Booking department
ООО "ОТЕЛЬЕР"
INN/KPP 1901143045/190101001
OGRN 1191901004426