Tula

Payment can be made in cash.

Confirmation of a successful payment is a check that comes to the e-mail after booking, along with a confirmation from the hotel. If it is necessary to duplicate the receipt, the guest can inform the receptionist about this.

This is due to the fact that a tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

For a correct calculation, you must specify the number of nights and the number of guests staying in the room.

No

Prepayment is only required for bookings at rates that require prepayment. You can make an advance payment in person at the reception desk or remotely by contacting the reservation department.

No

To pay by bank transfer, send a request to reservations.moscow@azimuthotels.com and indicate the details of the company in it. We will issue you an invoice for payment.

Card refunds in rare cases take up to 45 business days and depend on the work of partner banks. But it usually happens within a few days.

The booking can be canceled independently in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the hotel directly.

The amount of the late cancellation penalty depends on the conditions of the rate booked. Cancellation dates are stated on the booking confirmation.

For non-guaranteed (i.e. no advance payment) reservations will be canceled after 6 pm on the day of arrival. Guaranteed bookings are kept until 12 pm local time on the day following the date of arrival.

You can change the dates of your stay in the same way that you booked your stay, that is, in your Personal Account, through the reservation department, by requesting the agency through which the booking was made.

The guest can change the category of the room in the Personal Account, subject to booking through the site; when booking by phone or e-mail, changes are made by phone or e-mail. If you want to change the category of the room upon arrival, please inform the manager at the reception. When upgrading the room category, you must pay the difference between the booked category and the one you want to check into, according to the existing rate. There are separate terms and conditions for members of the loyalty program.

No

Check-in normally starts at 4 pm, the reception desk is open around the clock.

Early check-in service is subject to availability. When pre-booking and with the need for early check-in (from 2 am to 4 pm), the guest pays an additional 50% of the room rate on the day of check-in according to the Hotel Tariff; for early check-in from 00:00 to 2am – the guest pays 100% of the cost of the previous night's stay in a room of the selected category according to the Hotel Rate, in accordance with paragraph 27 of the Decree of the Government of the Russian Federation dated November 18, 2020, No. 1853 "On approval of the Rules for the provision of hotel services in the Russian Federation" Participants of the AZIMUT Bonus program can actually be provided with an early check-in free of charge from 9 am, subject to availability.

The possibility of a late check-out is specified on the day of departure. When extending the stay from 2 pm to 6 pm of the current day, a payment of 50% of the room rate per day will be charged at the hotel tariff on the day of departure. If the guest plans to stay in the room after 6 pm, 100% of the daily rate will be charged. For AZIMUT Bonus program participants, late check-out until 4 pm, subject to availability, is provided free of charge.

Yes, the hotel has a luggage room

Yes, we welcome guests 24/7

For accommodation in the hotel, the Guest shows the passport of the Russian Federation, for children under 14 years of age, birth certificates are required.

No, passport must be presented by all guests staying in the room

The hotel staff will be able to find your booking by last name and first name.

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

No. We guarantee that the hotel does not transfer the personal data of the Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

By taxi

No, this service is not provided

Yes, the hotel has free secure parking

Parking is free for all cars

Must be confirmed on the day of arrival.

There is no separate parking for motorcycles, you can use the parking for cars.

Yes, we welcome guests around the clock.

No

No

The hotel has 3 floors

To call the receptionist from the room, you need to dial 0

You can get this information at the reception upon check-in.

Yes, you can work in the hotel lobby. You can also use a computer and print documents in the business corner.

Guests not registered at the hotel can stay in the room until 11 pm.

On the website, by phone +7 (4872) 26 86 82 or ask the receptionist on the day of arrival.

Yes

Yes

Yes

The rooms have mugs and a tea station. Additional dishes can be requested.

The rooms are equipped with toiletries.

Upon request cosmetic shaving supplies will be provided while check-in.

WiFi is free in all rooms and throughout the hotel.

Yes

A corkscrew will be provided upon request.

The rooms differ in size, as well as the availability of extra beds.

Yes, 5 rooms

No, the hotel building is non-smoking. Smoking is allowed in designated areas.

No, due to safety

There are no connecting rooms in the hotel.

Double beds in Standards and Superiors 160x200, in Junior Suites, Suites with Jacuzzi, Apartments beds 180x200, single beds 90x200 (in a room of the category Two-room suite), beds 140x200 in MGN rooms

All rooms are equipped with bathrooms

There is no iron in the rooms, it and ironing board are available upon request

Yes

Yes, all rooms have a balcony

No

No

Yes, there are tea stations.

No, everything is included in the price.

Every day

All rooms are equipped with a hairdryer.

If your tariff does not include lunches and dinners, you can use the A la carte menu at the GRAF restaurant.

You can ask the receptionist when you check into the hotel.

The GRAF restaurant is open daily from 8 am to 10 pm, the lobby bar is open from 11 am to 11 pm from Monday to Friday, on weekends - around the clock

Yes, the menu is varied, you can order suitable dishes for yourself.

No

No

Yes

Breakfasts are served in the GRAF restaurant daily from 8 to 11 am. If they are not included in your tariff for accommodation, you can pay for breakfast at the reception, the cost will be 1,500 rubles.

Yes.

Yes, it is open 24/7

Yes, the hotel has 2 outdoor swimming pools for children from 14 years old and adults and for children from 8 to 14 years old

Yes

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

Free accommodation for children under 3 years old. A baby cot (playpen) is available on request free of charge.

Yes, the hotel has a children's play area

No

Yes

Foreign citizens are registered without fail in accordance with the law. This requires a passport of a foreign citizen, a migration card, a visa (with a visa regime), registration from a previous place of stay, if a foreign citizen stays in Russia longer than 7 working days.

No

Passport of a foreign citizen, migration card, visa (with a visa regime), registration from a previous place of residence, if a foreign citizen stays in Russia longer than 7 working days.

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in a welcome letter, which we will send to your mail after registration. Don't forget to confirm your membership to earn points for your stays at the chain's hotels.

Members of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows a member of the loyalty program to take advantage of privileges in the hotels of the AZIMUT network participating in the program*:

You can find a detailed list of privileges in the 'AZIMUT Bonus Benefits' section.

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the site and the bonus account are registered. They are provided to the member based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on the website azimuthotels.com and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the section Affiliate Programs.

The AZIMUT Bonus loyalty program discount is provided only when booking on our official website in the Personal Account.

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

You can use AZIMUT Bonus points by choosing the Tariff for points on our official website and paying the full cost of your stay with them. Read more at https://azimuthotels.com/ru/bonus.

You do not need to provide a card to receive a discount. You can book accommodation at special rates for members of the loyalty program only on our official website

Members of the loyalty program with Platinum status can receive a 20% discount in bars and restaurants on the territory of the hotel if they close an account for a room number by indicating the AZIMUT Bonus program member number in advance.