About sanatorium

The sanatorium is located in the ecologically clean Lazarevsky district of Sochi, away from city noise and busy highways. The health complex is surrounded by a relict forest, the distance from the residential building to the equipped beach is only 300 m.
The sanatorium has all the conditions for a comfortable stay and effective treatment. Guests can enjoy a swimming pool with sea water, a spa, and various sports activities. The medical center specializes in the treatment of diseases of the heart and blood vessels, the musculoskeletal system, the nervous system, and the respiratory system, and offers a wide range of health programs.

What's nearby

Sights
  • Tea houses
    Waterfall "Paradise delight"
    Loos Temple
    Museum of the History of Tea and auto-moto Antiquity
Location
  • Loo railway station
    Sochi airport
    Loo village
    Sochi city center
Entertainment
  • Dolphinarium No. 1
    Aquapark
    Solokhaul Park
    Aquantis Diving Center
    Loo Embankment
Good place
Good place

Event halls (2 rooms)

Cinema and concert hall, 250 m²

Please choose seating chart

Disco-hall, 140 m²

Please choose seating chart

Ivushka Sochi

FAQ

How to book a holiday at a sanatorium?

You can book a vacation at the sanatorium in several ways: by phone, WhatsApp, email, at the reception desk, on the official website, as well as through third-party organizations and Internet sites.

When booking through third-party organizations and Internet sites, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

Is it possible to book a room on a specific floor and with a view (of the park), how much does it cost?

You can leave information with your floor or room preferences, this does not require additional payment. All room windows (except for 2-bed Standard 501 and 506) overlook the park area of ​​the sanatorium.

Are there any advantages to online booking?

Our guests are the first to know about promotions and discounts that are available only on our website.

And when you register for the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the website, and additional discounts on all rates.

Is online booking safe?

Our site does not store any payment data of users. For payment, high-quality online payment gateways are used, making them as secure as possible. And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, are encrypted) and complies with international security standards for card payments PCI DSS.

As a result, online booking is reliable and safe.

How far in advance should I book my stay at the sanatorium?

If there are rooms, you can make a reservation at any time and in any way convenient for you. Early booking is advantageous - the price depends on the occupancy of this room category and the season. We also recommend booking accommodation in advance due to the small capacity of the sanatorium, only 150 rooms.

How to check a booking request?

You can find information about your booking in the confirmation sent to the email address you provided when booking, or in your Personal Account created on our website.

Can I book a room in my name for another guest to stay in?

This is possible if you book a room through the resort's website or booking service. When checking into the resort, you should provide this information to the employee or make changes to the reservation in advance by phone or mail. However, according to the rules, the guest will still need to present his passport upon check-in and live under his own name.

Is it possible to book several rooms under one name?

Yes, it is possible to book several rooms at the same time. If possible, the resort staff will contact you to clarify the names of all guests who will be staying.

Can a booking be cancelled?

For non-guaranteed (i.e. without prepayment) booking will be cancelled after 3 banking days. To guarantee the booking, we recommend paying at least 30% of the cost in accordance with the terms specified in the invoice-contract.

How do I cancel a reservation?

You can cancel your reservation in your personal account on the website accirding for the rate you have chosen. For additional questions, you can contact the resort directly by phone 8 800 200 40 46, +7 928 439 79 35 or by e-mail booking-ivu@rzdz.ru

Is it possible to live in a sanatorium without treatment?

Yes, in order to live in a sanatorium without treatment, you can purchase a health voucher.

Does the sanatorium operate annually or is it closed for a season?

Sanatorium AZIMUT Health Ivushka welcomes guests all year round.

Are there dishes in the rooms of the sanatorium?

The rooms have glasses and a carafe for water.

Are there toiletries in the rooms or should I bring my own?

The rooms have soap, shampoo and shower gel.

Are there any shaving accessories among the cosmetic accessories?

Only in luxury rooms.

Is there WiFi in the rooms?

WiFi is free in all rooms and on the territory of the resort.

Do the USB-HDMI ports work on the TV?

No.

Will it be possible to request a corkscrew for a room?

A corkscrew will be provided upon request.

What is the difference between the individual room categories?

Rooms of different categories differ from each other in area, availability of extra beds and equipment.

Are there rooms for people with reduced mobility?

No.

Are there any smoking rooms?

No, smoking is prohibited in the sanatorium building. Smoking is allowed in specially designated areas.

Is it possible to light candles in the room?

No, due to safety precautions.

Are there adjoining (connecting) numbers?

No.

What are the bed sizes?

Bed size 80*200 in standard single rooms and 90*200 in single comfort rooms, 160*200 in double rooms.

Do all rooms have a toilet?

All rooms have bathrooms.

Is there an iron in the rooms?

No, there is an ironing board and iron on each floor.

Is there a refrigerator in the rooms?

Yes.

Does the refrigerator have a freezer?

Yes.

Do the rooms have a balcony?

Yes.

Is there a washing machine in the room?

No, but there is a laundry room on the floor for an additional fee.

Is there cable TV in the rooms?

No.

Is there a kettle in the room?

No, there is a cooler with hot and cold water on the floor. The suites have a kettle and a set of dishes.

Do I need to pay extra for bed linen and towels?

No, everything is included in the price of the trip.

How often are the rooms cleaned?

Daily.

Is there a hairdryer in the rooms of the resort?

All rooms are equipped with a hairdryer.

How to get to the sanatorium from the railway station?

From the Sochi railway station: #75, 76, 77 to the stop "Luchezarny", then 15 minutes on foot; or take the electric train (according to the schedule), stop "Gorny Vozdukh".

From the Loo railway station: #75, 76, 77 to the stop "Luchezarny", then 15 minutes on foot; or take the electric train (according to the schedule), stop "Gorny Vozdukh".

How to get to the sanatorium from Sochi airport?

From Sochi airport: shuttle bus #105K or 105S to Sochi railway station, then shuttle bus #75, 76, 77 to "Luchezarny" stop, then 15 minutes on foot or commuter train (according to schedule), "Gorny Vozdukh" stop.

Where is the nearest public transport stop to the sanatorium?

The closest bus stop to the sanatorium is on the federal highway, a 20-minute walk away.

Is there parking at the sanatorium?

The sanatorium has a paid guarded parking lot, parking spaces are located near the residential building.

Will the parking lot be free?

Yes.

Where is the nearest ATM?

There is a VTB ATM on the territory of the sanatorium.

What time can I check into the sanatorium?

Check-in is standard from 14:00, the reception desk is open 24 hours.

Check-in for short-term stays up to three nights with check-in on Fridays starts from 5:00 pm.

Is there an option for early check-in/late check-out, how much does it cost? What should I do if I arrive in the city late at night?

Early check-in is subject to availability. In case of advance booking and early check-in (from 02:00 to 14:00), the guest pays an additional 50% of the room rate on the day of check-in at the Hotel rate; in case of early check-in from 00:00 to 02:00, the guest pays 100% of the cost of the previous day's stay in the room of the selected category at the Hotel rate, in accordance with paragraph 27 of the Decree of the Government of the Russian Federation dated 18.11.2020 No. 1853 "On approval of the Rules for the provision of hotel services in the Russian Federation" AZIMUT Bonus program participants may in fact be provided with early check-in free of charge from 9:00 subject to availability.

The possibility of late check-out is specified on the day of check-out. When extending your stay from 12:00 to 18:00 of the current day, a payment of 50% of the room rate per day at the hotel rate on the day of departure is charged. If the guest plans to stay in the room after 18:00, 100% of the daily cost of accommodation is charged. For participants of the AZIMUT Bonus program, the late check-out service until 16:00 is provided free of charge, subject to availability.

Is there somewhere I can leave my luggage on the day of check-in before arrival and until the evening on the day of check-out?

Yes, there is a luggage room for guests.

Is the reception open 24 hours?

Yes, we welcome guests 24 hours a day.

What documents are needed to check into a sanatorium?

For adults:

The following documents are required for accommodation in the sanatorium.

  • a spa card of the established form issued no more than two months ago (form 072/u) *;
  • a passport or other identity document (seaman's identity card, military identity card, foreign citizen's passport);
  • if available - a voucher (a referral or power of attorney from an organization to receive a voucher);
  • a compulsory medical insurance policy;
  • for pregnant women, an exchange card is required.

For children:

  • a certificate of no contact with probable COVID-19 patients over the past 7 days from a pediatrician at a clinic, issued no more than 3 days before the date of departure to sanatorium;
  • sanatorium and resort card of the established form (if you are planning to treat a child) (form 076/u), issued no earlier than 2 months before the start date of treatment;
  • birth certificate (passport for persons over 14 years old);
  • compulsory medical insurance policy; enterobiasis test (issued not older than 10 days);
  • dermatologist's conclusion on the absence of contagious skin diseases.
Is it possible to accommodate a second guest in a sanatorium without a passport?

No, all guests staying in the room must present a passport.

I have lost my booking confirmation number, what should I do?

The resort employee will be able to find your reservation by your last name and first name.

Do I need separate documents for the child?

Yes.

To accommodate minors under the age of 14 in the sanatorium, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to accompany them.

Accommodation of minors who have reached the age of 14 in the sanatorium, in the absence of legal representatives, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Is it possible to leave the sanatorium during your stay?

Yes, of course. It is advisable to notify the reception desk so that the medical center can be sure that you are okay and that you are missing procedures due to travel, and not because you are feeling unwell.

Can I stay incognito?

No. We guarantee that the resort does not transfer personal data of guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, upon check-in, the resort staff must present an identity document.

Can I stay incognito?

No. We guarantee that the resort does not transfer personal data of guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, upon check-in, the resort staff must present an identity document.

What time and in what format is breakfast served? How much does it cost?

The sanatorium offers three meals a day, a buffet where you can choose your own dishes. Separate breakfasts are not provided.

*it is possible to switch to a custom menu

Does the resort offer lunch or dinner?

Yes, the resort offers three meals a day, a buffet. However, in the low season it is possible to switch to a set menu

Where is the nearest place to buy groceries? Where is the nearest store with household goods?

Within walking distance is Gorny Vozdukh village , where you will find the necessary shops.

What restaurants and bars are there in the sanatorium? How do they work, what menu do they offer?

The resort has a main restaurant (buffet) for three meals a day.

There is a cafe with drinks, ice cream and snacks in the lobby of the residential building.

In addition, there is a cafe-bar on the beach offering fast food and drinks, and a cafe with a full menu of Caucasian and European cuisine.

In the herbal bar (from 10:00 to 12:00) - oxygen cocktail and herbal tea every other day.

Are there any vegan, allergy or other special diet options on the menu?

The sanatorium offers three meals a day, a buffet, where you can always choose the desired items. We are always ready to meet our guests halfway, prepare the requested dishes, if individual nutrition is required.

Is it possible to order food and drinks to the room?

No.

Is there halal food?

No.

Is there an a la carte menu?

No.

What time is breakfast/lunch/dinner?
  • Breakfast from 8:00 am to 9:45 am
  • Lunch from 1:00 pm to 2:45 pm
  • Dinner from 6:00 pm to 7:45 pm
Is there breakfast in the room?

No, the sanatorium does not offer such a service, however, if a guest is feeling unwell, we will arrange breakfast in the room.

Is the reception open 24 hours?

Yes, we welcome guests 24 hours a day.

Is there a lift in the sanatorium?

The residential building is equipped with elevators.

Can I bring my dog/cat with me?

No.

Is it possible to book excursions/transfers at the sanatorium?

Yes, the resort has a tour desk. If desired, for an additional fee, you can order a transfer (taxi) by phone 8 862 252 8373 (24 hours).

What is your WIFI password?

Connection to WIFI via authorization by phone number.

Is it possible to rent a car at the sanatorium?

No.

Are outside guests allowed to visit the sanatorium? At what time is this allowed?

Outsiders may be in the sanatorium until 11:00 pm, but it is necessary to present a passport at the checkpoint.

Where can I get information about all the services of the sanatorium?

You will find information on our official website or from the reception desk staff by phone 8 862 252 8373 (24 hours).

Is there a smoking area in the resort?

Yes, the sanatorium has designated smoking areas.

Is there air conditioning in the rooms of the resort?

All rooms and halls of the sanatorium are air-conditioned using a fan coil system.

Is there a sports/gym in the resort?

Yes, the sanatorium has a gym; a sports hall for volleyball and basketball; an outdoor sports ground for basketball, volleyball and badminton; table tennis; a billiard room; an outdoor tennis court.

Is there a swimming pool in the sanatorium?

The sanatorium has an indoor swimming pool with sea water. From July 1 to August 31, the pool is closed for annual maintenance.

Does the hotel have a SPA and/or saunas, how much does it cost to use it?

Yes, the sanatorium has cedar barrels and a Finnish sauna. The cost of a visit can be clarified with the medical registrar or viewed in the price list of paid medical services on our website.

What medical services are included in the price of the trip?

The set of medical procedures depends on the medical treatment program you choose when booking. You can see the contents of the medical programs on the website.

What medical programs are available at the sanatorium?

The sanatorium offers classic and specialized medical programs:

  • "Classic sanatorium"
  • "Classic sanatorium for women"
  • "Wellness"
  • "Diseases of the nervous system"
  • "Diseases of the nervous system (Light)"
  • "Easy breathing"
  • "Diseases of the musculoskeletal system and connective tissue"
  • "Diseases of the musculoskeletal system and connective tissue (Light)"
  • "Healthy child"

In addition, there are Non-residential course programs and package deals.

Do you have a license to practice medicine?

Yes, of course! You can see the medical license on the official website, in the "Opportunities" block, in the "Medical Services" section, on the "Documentation" page.

What is the medical profile of your sanatorium?

Medical profile of the sanatorium: general therapeutic, diseases of the nervous system, musculoskeletal system and connective tissue, check up (diagnostics), SPA & Wellness.

What additional medical services can be obtained at the sanatorium?

Information on additional medical procedures and their cost is available on the official website in the "Opportunities" block, in the "Medical Services" section, on the "Price List of Paid Medical Services" page.

Is it possible to move a child under 18 without parents? What documents are needed?

Yes.

To accommodate minors under the age of 14 in the sanatorium, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to accompany them.

Accommodation of minors who have reached the age of 14 in the sanatorium, in the absence of legal representatives, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Does the restaurant have a children's menu and a high chair?

There is no separate children's menu, but we always meet our guests halfway, if possible, to prepare something for the little guests. There are high chairs.

How much does it cost for children to stay, a cot, a sofa for a child of 11 years? How many children can I take with me to the room?

Children under 4 years old are accommodated free of charge without a bed. A cot and strollers are provided free of charge if available. The cost of a spa voucher for children over 4 years old depends on the room category and their placement on the main or additional bed. An additional bed is a Euro-folding bed or a sofa. If you need more beds than indicated, you must inform us when booking.

Is there a playground or other entertainment for children nearby?

Yes, there is a children's playground on the territory of the sanatorium.

Is there a children's room in the sanatorium?

Yes, the sanatorium has a children's playroom.

Is there a room for strollers in the sanatorium?

No.

Can I pay in cash/card upon arrival?

Payment can be made in cash or by credit card.

Did my payment for the reservation go through? Can I duplicate the receipt?

Confirmation of successful payment is a check that comes to your email after booking a voucher along with confirmation from the resort. If you need to duplicate the check, the guest can inform the receptionist about it.

Why are room rates different for different dates? What does it depend on?

Dynamic pricing depends on the occupancy of the sanatorium and the medical program.

What is included in the price of accommodation?

The cost of the spa voucher includes accommodation, meals, a medical program, cultural events and use of a playroom for children. You can read a detailed description of the services in the description of the tariff you have chosen.

Do your receipts have a QR code?

Yes, you will find the QR code on all receipts from the sanatorium.

Is the price per night per room or per person?

The cost of a day of a health resort voucher in the invoice is indicated for each person. When calculating on the website, this amount depends on the number of guests, the selected medical program and the room category.

Is it possible to split the payment between several people?

Yes, it is possible. Before paying, please inform the reception desk of your wish to split the payment.

Is prepayment required when booking a room? What are the methods for making a prepayment?

The sanatorium operates on a guaranteed reservation basis - upon making at least 30% of the invoice as an advance payment. The remaining amount is paid directly at the reception desk.

Can I pay for accommodation through my company, how can I do this?

For cashless payment, send a request to e-mail booking-ivu@rzdz.ru and indicate the company details. We will issue you an invoice for payment.

Do I need to pay a resort fee at the sanatorium?

Yes, 50 rubles per day per person.

Does the sanatorium operate with or without VAT?

Sanatorium and resort treatment, as well as paid medical treatment are not subject to VAT. All other paid services are subject to VAT.

What other additional fees might there be?

There are no mandatory fees from the sanatorium. However, additional services of the sanatorium are provided for a fee, the cost can be found on the website.

How much will the trip cost?

The cost of a health resort vacation depends on the vacation date, the medical program you choose, and the room category. You can calculate the cost and make a reservation on the website.

Are there any discounts for pensioners at the sanatorium?

Discounts for pensioners are not provided, but on the website you can take advantage of favorable rates for participants of the AZIMUT Bonus loyalty program, early booking or non-refundable rates.

Is there a discount for staying in a large group?

When accommodating a large group or purchasing a health resort vacation at the expense of the enterprise, you must contact the sales department by phone: 8 800 200 40 468 862 444 07 16.

Are there any discounts for children? From what age can children go to the sanatorium?

Children with parents are accommodated in the sanatorium from 0 years old, vouchers with health improvement from 4 years old. The cost can be found on the website.

How do I activate my account and confirm my agreement with the terms of the AZIMUT Bonus program?

You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program in the welcome letter that we will send to your email after registration. Don't forget to confirm your participation to receive points for staying at the chain's hotels.

What are the conditions for using the privileges of the AZIMUT Bonus loyalty program?

AZIMUT Bonus program participants have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows the loyalty program participant to take advantage of privileges in the AZIMUT chain sanatoriums participating in the program*:

You can find a detailed list of privileges in the "AZIMUT Bonus Benefits" section.

These privileges can only be used by the AZIMUT Bonus program participant, in whose name the Personal Account on the website and the bonus account are registered. They are provided to the participant based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

* A-Hotels do not participate in the AZIMUT Bonus loyalty program

Can several people use one AZIMUT Bonus loyalty card at the same time?

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

How can I use my accumulated AZIMUT Bonus points?

As part of the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on our website and pay for your stay in full with the accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the Affiliate programs section.

I am a member of the loyalty program, can I get a discount when booking by phone?

A discount under the AZIMUT Bonus loyalty program is provided only when booking on our official website in your Personal Account.

Why has my status in the AZIMUT Bonus loyalty program changed?

Maintaining your loyalty program status depends on how often you visit AZIMUT hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of points and nights accumulated. Initially, you are assigned Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status, listed below:

  • Silver status: from 70,000 points and/or 15 nights
  • Gold status: from 150,000 points and/or 30 nights
  • Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assignment of the Silver, Gold or Platinum status — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you retain your current status for another 12 months. So, when your status expires, a new status is calculated according to the number of points and nights credited to your account for 12 months from the date of status assignment.

You can track your balance of points and nights in your Personal Account.

What sanatorium services can be paid for with a bonus card?

You can use AZIMUT Bonus points by choosing a rate for points on our official website and paying the full cost of your stay with them. More details.

Do I need to present my card to receive a discount?

You do not need to provide a card to receive a discount. You can book accommodation at special rates for loyalty program participants only on our official website.

Platinum loyalty program participants can receive a 20% discount in bars and restaurants on the hotel premises if they close the account for the room number, indicating the AZIMUT Bonus program participant number in advance.

Do you have a license and where can I see it?

Yes, we have a license, you can see it here.

Where can I see prices for services?

Prices for services can be found in the section «Medical Services→ «Documents required for check-in to the sanatorium».

What documents are needed for check-in?
What documents do children need to check into a sanatorium?

You can read about the documents required for check-in in the article.

Do the staff speak English?

Yes.

Do you register foreign citizens?

Yes.

Is it possible to get a voucher for a tourist visa at the sanatorium?

No, but you can get a booking confirmation.

What documents are needed to register foreign citizens?

Passport and migration card (for visa foreigners, the passport also contains a visa).

How do I cancel a reservation?

You can cancel your reservation yourself in your personal account on the website, provided that the cancellation terms for the tariff you have chosen are met. For additional questions, you can contact the resort directly; its contact phone number and email are listed in the "Contacts" section on the website.

Is there a penalty for late cancellation?

The amount of the penalty for late cancellation depends on the conditions of the booked rate. The cancellation deadlines are specified in the booking confirmation.

When will the money be returned if the booking is cancelled if there was an advance payment?

Refunds on the card in rare cases take up to 45 business days after submitting an application for a refund of funds and depend on the work of partner banks. But usually it happens within just a few days. You must fill out an application for a refund.

Can a reservation be cancelled without my knowledge?

For non-guaranteed (without prepayment) reservations can be cancelled after 3 banking days. Guaranteed reservations are kept until 12:00 local time on the day following the arrival date.

How to change booking dates?

You can change your dates of stay in the same way you booked your stay, i.e. in your personal account, through the booking department, or by requesting the agency through which you made the booking.

How to change the category in advance? How to change the category upon arrival at the sanatorium?

A guest can change the room category in their Personal Account if they booked through the website; if they booked by phone or email, changes are made by phone or email. If you want to change the room category upon arrival, please inform the manager at the desk. When upgrading the room category, you must pay the difference between the booked category and the one you want to check into, at the current rate. There are separate conditions for loyalty program participants.

Will I get my money back if I leave the resort early?

If the tariff conditions allow it. Refunds are made to the bank account upon request.

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14, Luchezarnaya St., Sochi, Krasnodar krai
+7 (800) 200 40 46 Booking Service
+7 (800) 555 2 777 Unified call center
booking-ivu@rzdz.ru Booking Service
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