Fontanka Saint Petersburg

There is convenient parking on site.

The first 15 minutes are free, then for Guests staying at the hotel 1 hour – 100 rubles, a day – 500 rubles.

For other Guests: 1 hour – 100 rubles per day – 1,000 rubles (from 10th hour).

The guest can change the category of the room in the Personal Account, subject to booking through the site; when booking by phone or email, changes are made by phone or email. 

If you want to change the category of the room upon arrival, please inform the manager at the reception.

When you upgrade your room category, you must pay the difference between the booked category and the one you want to stay in at the Best Rate of the Day rate. There are separate conditions for members of the loyalty program and, if possible, the hotel is ready to provide an upgrade to the room category at no additional charge.

Check-in starts at 2 pm, the reception desk is open around the clock. You can find out about the possibility of early check-in by contacting the hotel's contact number or email address of the reservation department.

Check-in is possible with the following documents: Russian Federation citizen passport, Russian Federation citizen international passport, Russian Federation military service document (during mobilization, martial law and wartime), driver's license.

No, passport must be presented by all guests staying in the room.

No. We guarantee that the hotel does not transfer the personal data of the guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

Children under the age of 18 can be accommodated at the hotel accompanied by a parent, adoptive parent, guardian or other representative. The accompanying person must provide an identity document, as well as a birth certificate of the child.

Payment can be made either in cash or by credit card, unless the terms of the tariff provide for payment before check-in.

Confirmation of a successful payment is a check that comes to your e-mail after booking a room along with a confirmation from the hotel. If you need to duplicate the receipt, the guest can inform the receptionist about this.

If the payment was made through an agency, you should contact its representatives.

Payment is accepted only in the national currency of Russia – rubles.

With a tariff that does not require prepayment, no. You will be given a link to pay, and payment can be made directly at the reception desk.

Prepayment is required only if the guest wants to guarantee the reservation or according to the terms of the rate, payment must be made at the time of booking.

This is due to the fact that the "Best Price of the Day" tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

Dynamic price change depends on hotel occupancy, day of the week, major events at the hotel.

You can change the dates of your stay through the booking department, or upon request from the agency through which the booking was made.

Yes, if the rate conditions include a refund. Refunds are made in the same way you made the payment.