Aerostar Moscow

Mugs and a tea station are provided in the rooms. Additional teaware can be requested from the lobby bar.

The rooms are equipped with toiletries (shampoo, shower gel, soap).

Shaving and dental kits are available upon request free of charge.

Wi-Fi is free in all rooms and throughout the hotel.

No.

You can call the lobby bar from your room at 5721 and a staff member will open a bottle for you.

Rooms vary in size, interior, and the availability of extra beds.

Yes, 2 rooms. For more information, please email the reservations department at reservations.aerostar@azimuthotels.com.

No, the hotel is a non-smoking building. Smoking is permitted in designated areas.

No, due to safety reasons this is prohibited.

There are no connecting rooms at the hotel.

Double beds — 180x200 cm, single beds — 90x200 cm (in the TWIN room category).

All rooms have private bathrooms.

There is no iron in the room, but there is an ironing room on each floor. It can be opened with the room key.

The room has a refrigerator for cooling drinks.

A balcony is available in the Apartment and Superior rooms.

There's no washing machine in your room, but our laundry room offers washing, drying, and ironing services. Dry cleaning is also available. To arrange this service, please fill out the form provided in your room.

No.

Yes, each room has tea stations (teapot, cups, tea, sugar).

No, everything is included in the room price.

Daily.

Yes, in every bathroom in all rooms of our hotel.

You can get to the city center by metro or bus.

Transfer from the airport to the hotel can be ordered by sending a request to reception.aerostar@azimuthotels.com. This service must be ordered 5 days in advance; the cost will be calculated after receiving the request.

The hotel has a closed, unguarded parking lot. Guests who book through the official website are entitled to free parking. For all other hotel guests, parking costs 450 rubles per day.

Yes.

The parking area is large, so there are always free spaces; reservations are not required.

There is no separate parking for motorcycles, but you can use the car parking.

Check-in is usually at 2:00 PM, and the reception desk is open 24 hours a day.

Early check-in is subject to availability. When pre-booking and requesting early check-in between 12:00 AM and 2:00 PM, guests pay 100% of the previous night's room rate in the selected room category at the hotel rate, in accordance with Section 27 of Russian Government Resolution No. 1853 of November 18, 2020, "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation". AZIMUT Bonus program participants may enjoy complimentary early check-in from 9:00 AM, subject to availability.

Late check-out options will be confirmed on the day of departure. Extended stays from 12:00 PM to 6:00 PM are charged 50% of the room rate per day at the hotel rate on the day of departure. If the guest plans to stay in the room after 6:00 PM, 100% of the daily room rate will be charged. AZIMUT Bonus program participants receive a free late check-out until 4:00 PM, subject to availability.

Yes, the hotel has a luggage storage room. This service is provided free of charge on the day of arrival and departure.

Yes, the reception desk is open 24 hours a day.

To check into the hotel, guests must present a Russian passport; birth certificates are required for children under 14. Minors checking in without their parents must provide a power of attorney.

No, all guests staying in the room must present the passport.

A hotel employee will be able to find your reservation by your last name and first name.

Yes. To check in minors at the hotel, a parent, adoptive parent, guardian, or other accompanying person must present an identity document: the minor's passport or birth certificate.

No. We guarantee that the hotel will not disclose guests' personal information to third parties, except in cases where providing information is a special obligation under Russian law. However, guests must present an identity document upon check-in.

The hotel serves a buffet breakfast from 7:00 AM to 11:00 AM. Breakfast costs 1,800 rubles.

Yes, you can order from the à la carte or set menu. You can order from the set menu by emailing reservations.aerostar@azimuthotels.com at least three days before arrival.

The Start shopping center is within walking distance from the hotel, where you can find the Perekrestok, Aviapark, VkusVill, and Moy Auchan stores.

The Brasserie Erte restaurant is open for breakfast only, from 7:00 AM to 11:00 AM. The Estrada lobby bar, located on the second floor, is open 24 hours a day.

Yes, the menu is varied, you can choose the dishes that suit you.

Yes, every room has a Room Service menu. To order, call 5721 or 00.

Yes.

Yes.

Yes.

Yes.

All cat breeds and small dog breeds weighing no more than 15 kg are allowed to stay at the Hotel. Accommodation with an animal is charged additionally to the room rate of 1,500 RUB per day for 1 animal.

Pets must also provide a veterinary passport and a 5,000 RUB security deposit upon check-in.

The hotel has 9 floors.

By external number +7 495 988 31 31 or by internal phone in the room by dialing 00.

To connect to Wi-Fi, you need to authorize by phone.

Yes, you can work in the hotel lobby. You can use the computer in the business corner. Document printing is available at the reception desk for an additional fee.

Guests can stay in the room until 23:00.

You can get information about all services on the official website.

The hotel building is non-smoking. Smoking is permitted only in designated areas.

Yes.

Yes, to place a request, please fill out the form located in your room and notify the reception desk that you are ready to drop off your laundry. The laundry is open daily from 8:00 AM to 8:00 PM.

Yes, it's open from 7:00 AM to 11:00 PM.

There is no swimming pool at the hotel.

This type of service is not available at the hotel.

Yes. To check in minors under 14 years of age at the hotel, a parent, adoptive parent, guardian, or other accompanying person must present an identity document (passport or birth certificate) and the consent of one of the child's legal guardians to accompany them.

Checking in minors aged 14 or older at the hotel without a legal guardian is permitted based on the minor's identity documents and the consent of one of the legal guardians to stay at the hotel.

Highchairs for children are available in the restaurant.

Children under 7 years old stay free of charge without an extra bed. A crib (playpen) is provided free of charge.

There is a children's corner in the lobby bar on the second floor.

You can leave your stroller in the luggage room by contacting the Reception and Accommodation Service.

Payment can be made in cash or by credit card issued in the Russian Federation.

Confirmation of successful payment is a receipt sent via email after booking, along with the hotel confirmation. If a duplicate receipt is needed, the guest can notify the receptionist.

This is due to the fact that the rate provided at the reception desk does not include possible discounts on promotions and special offers when booking on the official website.

The booking price is calculated for the entire room. Please note that for accurate calculation, you must specify the number of nights and the number of guests staying in the room.

Yes, this is possible. Please inform the reception desk before paying.

Prepayment is required only for certain rate plans. You can make a prepayment in person at the reception desk or remotely by contacting the reservations department.

No.

Cashless reservations are available on the official website or by email. Please send a request to reservations.aerostar@azimuthotels.com, indicating your dates of stay, the number of guests and their full names, as well as your company details. We will issue you an invoice for payment.

You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program in the welcome email we'll send you after registration. Don't forget to confirm your participation to earn points for your stays at our hotels.

AZIMUT Bonus program members have access to four statuses, awarded based on the number of points and nights earned over 365 days:

Bonus, Silver, Gold, and Platinum.

Each status entitles the loyalty program member to privileges at participating AZIMUT hotels*:

A detailed list of privileges is available in the AZIMUT Bonus Benefits section.

These privileges are available only to the AZIMUT Bonus program member whose name is registered on the website and whose bonus account is registered. They are granted to the member based on their status on the date of arrival at the hotel and provided that the reservation is made through the company's official sales channels: the official website or phone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program.

.

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

As part of the AZIMUT Bonus loyalty program, you can use your points in the following ways:

1. Book a rate using points on our website and pay for your stay in full with your accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your personal account on the website, in the Affiliate Programs section.

The AZIMUT Bonus loyalty program discount is only available when booking through your personal account on our official website.

Maintaining your loyalty program status depends on how frequently you visit AZIMUT hotels and how many points and/or nights you accumulate.

The loyalty program offers four statuses, which are awarded based on the number of points and nights you accumulate. You are initially assigned Bonus status. Your status changes once you meet the status requirements below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If you confirm your status within 12 months of being assigned a Silver, Gold, or Platinum status by accumulating the required number of points or nights (e.g., for Gold status, this is 150,000 points or 30 nights), you retain your current status for another 12 months. Thus, when your status expires, your new status is calculated based on the number of points and nights accrued to your account over the 12 months since the status was assigned.

You can track your points and nights balance in your personal account.

You can use AZIMUT Bonus points by selecting a point-based rate on our official website and paying the full cost of your stay. Learn more at https://azimuthotels.com/ru/bonus.

You don't need to present your card to receive the discount. You can book your stay at special rates for loyalty program members only on our official website.

Platinum loyalty program members can receive a 20% discount at bars and restaurants on the hotel premises by closing the account on a room number and providing their AZIMUT Bonus membership number in advance.

Yes.

Yes, it is mandatory. Registration of a foreign citizen is subject to the submission of the required documents in accordance with Russian Federation law.

No.

A foreign citizen's passport, migration card, visa (if visa required), registration from the previous place of stay, if the foreign citizen is staying in Russia for longer than 7 working days.

You can cancel your reservation yourself through your personal account on the website, provided you meet the cancellation deadline for your selected rate. For further questions, please contact the hotel directly.

The late cancellation fee depends on the terms of the booked rate. Cancellation deadlines are specified in the booking confirmation.

Refunds will be made to the bank card used to pay for the reservation within 45 business days of receiving the cancellation notification. This depends on the performance of our partner banks.

For non-guaranteed check-in (i.e., without prepayment), the reservation will be cancelled after 4:00 PM on the day of arrival. Guaranteed reservations are held until 12:00 PM local time on the day following the arrival date.

You can change your stay dates in the confirmation email you received or through our reservations department.

If your booking was made through an agency, the change request must be sent directly to the agency.

Guests can change their room category in their personal account when booking through the website. When booking by phone or email, changes are made by phone or email. If you want to change your room category upon arrival, please notify the manager at the front desk. When upgrading, you must pay the difference between the category you booked and the one you wish to upgrade to, at the current rate.

If the tariff terms allow, refunds will be made using the same payment method..