About the country hotel

A comfortable hotel for a family or a large group near the ski lifts of two resorts at once (7 minutes to the Alpika ski lift, 10 minutes to Olympia (Rosa Khutor).

The hotel is located on a narrow strip of shore between the forest and the Mzymta River, which offer a beautiful view from the windows.

The hotel has a Finnish sauna, a drying room for equipment, conference rooms, a library and a new restaurant “Rukola”.

What's nearby


What's nearby
  • Lifts:
    • Gazprom Alpika - 7 min
    • Rosa Khutor Olympia and Strela - 10 min (shuttle service)


What's nearby
  • Transport:
    • Indoor parking - 3 min
    • Rosa Khutor railway station - 10-15 min
    • Shuttle to the sea - 5 min


What's nearby
  • Shopping and entertainment:
    • New Italian restaurant "Rukola" - 1 min
    • AlkoTeka store - 2 min
    • Tavern Trikoni - 5 min
    • li>Perekrestok - 5 min
    • Pozharsky (farm products) - 3 min

Hotel facilities

Rosa Hall
Rosa Hall

Event halls (3 rooms)

New conference hall, 100 m²

Please choose seating chart

Small conference hall, 51 m²

Please choose seating chart

Big conference hall, 111 m²

Please choose seating chart


How much will the room cost if I stay for a month?

We take an individual approach to guests who book accommodation for a long period.

At Valset Apartments from AZIMUT Rosa Khutor, when booking 30 or more nights, a fixed price with a discount is set, which depends on the occupancy, season and room category. To clarify the cost of living in Valset Apartments from AZIMUT Rosa Khutor, you can contact +7 (8622) 43 13 33 or sales.rosa@azimuthotels.com.

Does the hotel offer pensioners discounts?

Unfortunately, there are no discounts for pensioners. However, you can book a room at the lowest possible cost on our official website by registering in the AZIMUT Bonus program.

Can I use Aeroflot miles to pay for a hotel?

It is not possible to redeem miles for hotel stays. But you can get Aeroflot Bonus miles for staying at AZIMUT hotels. You can find more information about the terms of the partnership promotion in the "Our partners" section.

Does the hotel participate in any other loyalty programs?

Yes. You can get acquainted with all affiliate programs that are available to all our guests in the "Our partners" section.

How much will the room cost if I stay for a month?

At AZIMUT Hotel Freestyle you can stay for an extended period at the current price at the time of your request (listed on the website). For long-term accommodation, we recommend choosing Valset apartments from AZIMUT Rosa Khutor at a competitive price.

Is there a discount for staying in a large group?

Yes. When booking 10 rooms or more, you can contact the sales department at sales.rosa@azimuthotels.com, and they will develop an individual offer for you.< /p>

Are there any discounts if I rent a room for my birthday?

On your birthday we give you a 10% discount at the Rukola restaurant and a compliment to the room.

How to book a room?

You can book a hotel room in several ways: by phone, e-mail, at the reception desk, on the official website, as well as through third-party organizations and Internet sites.
When booking through third-party organizations and online platforms, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

*When staying in A-Hotels, they are not charged even when booking on the official website.

How to check a booking request?

You can find information about the booking in the confirmation sent to the e-mail you specified when booking, or in the Personal Account created on our website.

Is it possible to book several rooms for the same name?

Yes, it is possible to book several rooms at the same time. If possible, the hotel staff will reach out to you to clarify the names of all guests who will be staying.

Is it possible to rent rooms by the hour, for example for filming?

The minimum cost of living is equal to the cost of the day, and you can stay in the room as long as you need.

What are the benefits of online booking?

Our guests will be the first to know about promotions and discounts that are available only on our website

And when you register in the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the site, and additional discounts on all tariffs.

Is online booking safe?

Our site does not store any payment data of users.
For payment, high-quality online payment gateways are used, making them as safe as possible.
And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, are encrypted) and complies with the international PCI DSS card payment security standards.
As a result, online booking is safe and secure.

Is it possible to book a room on a specific floor and with a specific view (mountains, river, forest), how much does it cost?

At the AZIMUT Freestyle Hotel you can book a room with a forest view or a river view. You can book a room category with a balcony, located on the 6th floor, or a room category with a French balcony, located on the 7th floor of the hotel.

At Valset Apartments it is impossible to guarantee the reservation of a specific room with the view you are interested in or on a specific floor. But when booking, you can leave your wishes, which we will take into account if possible. 

Why do you cancel after 6 pm without notice?

Non-guaranteed reservations are subject to cancellation after 6 pm.

We recommend you to guarantee your booking by paying for the first night of your stay.

How far in advance do you need to book a hotel room?

If rooms are available, reservations can be made at any time and way convenient for you.

When booking early (from 3 to 14 days depending on the season and hotel occupancy), you receive a discount on accommodation.

We also recommend booking your stay in advance due to the periodic high occupancy of the hotel during the ski season, New Year's holidays or during major events at the resort.

Is it possible to accommodate three people in a double room, etc.?

The maximum number of guests per room depends on its category and the availability of additional beds. You can find information about them on our website, in the room descriptions. Children under 12 years old inclusive can stay in their parents' room for free, but without additional bed. An extra bed costs 700 rubles per day for children from 7 to 12 years old, 1000 rubles per day for children from 13 years old and adults in any room category.

Can I pay with cash/card upon arrival?

Payment can be made either in cash or by credit card, unless the terms of the tariff provide for payment before check-in

Did my booking go through? Can I duplicate a check?

Confirmation of a successful payment is a check that comes to your e-mail after booking a room along with a confirmation from the hotel. If you need to duplicate the receipt, the guest can inform the receptionist about this.

If the payment was made through an agency, you should contact its representatives.

Is payment accepted in dollars?

Payment is accepted only in the national currency of Russia - rubles.

Why is there one price on the site, but at the reception desk they say a higher price for the room?

This is due to the fact that the "Best Price of the Day" tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

Why are the room rates different for different dates? What does it depend on?

Dynamic price change depends on hotel occupancy, day of the week, major events at the hotel.

Can I split the payment among several people?

Yes, this is possible subject to payment of accommodation at check-in by guests staying in the same room.

Before paying, please inform the receptionist about the split.

Is there a QR code on your receipts?

Yes, you will find the QR code on all receipts from the hotel.

Can I pay for my accommodation through my company, how can I do this?

To pay by bank transfer, please send a request to reservations.rosa@azimuthotels.com and include your company details. We will issue you an invoice for payment.

Do I have to pay a resort fee at the hotel?

Yes, 50 rubles per person, not counting the first night of stay. Minors under 18 years of age are exempt from the resort fee.

Is it possible to change currency at the hotel?

Unfortunately, there is no currency exchange office at the hotel.

What is included in the price?

The price standard includes accommodation and a visit to the Finnish sauna and plunge pool in the AZIMUT Hotel Freestyle Rosa Khutor building, a discount on a walking ticket, and use of a luggage room. You can read a detailed description of the services in the description of the tariff you have chosen.

Is the price per night per room or per person?

Room rates are per day. It may vary depending on the number of guests checking into the room, including children

Is prepayment required when booking a room? In what ways can I make an advance payment?

For a tariff that does not require prepayment, no.

For a tariff where prepayment is required, the guest is sent a link to pay through the Alfa Bank Online payment system - the reservation can be paid with any card without commission. 

Do I need to leave a deposit upon arrival?

No deposit is required at the hotel. It is possible to make a deposit for additional expenses at the request of the guest.

Does the hotel operate with or without VAT?

All AZIMUT hotel charges include VAT.

What other additional fees might there be?

There are no mandatory fees from the hotel. However, some hotel services are provided for an additional fee (for example, breakfast, laundry and dry cleaning services, late check-out), so we ask you to check the possibility of their provision and the cost in advance.

How to cancel a booking?

You can cancel the booking yourself in your Personal Account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the hotel directly by phone or e-mail

Is there a late cancellation fee?

The amount of the late cancellation penalty depends on the conditions of the rate booked. Cancellation dates are stated on the booking confirmation. 

When will the money be returned upon cancellation of the reservation, if there was an advance payment?

Card refunds in rare cases take up to 45 business days and depend on the work of partner banks. But usually it happens within just a few days.

How to change booking dates?

You can change the dates of your stay in the same way that you booked your stay, that is, in your Personal Account, through the reservation department, by requesting the agency through which the booking was made.

Will the money be returned if I leave the hotel early?

If the conditions of the tariff allow it. Refunds are made in the same way you made the payment.

How to change the category in advance? What about when you arrive at the hotel?

The guest can change the category of the room in the Personal Account, subject to booking through the site; when booking by phone or email, changes are made by phone or email. 

If you want to change the category of the room upon arrival, please inform the manager at the reception.

When you upgrade your room category, you must pay the difference between the booked category and the one you want to stay in at the Best Rate of the Day rate. There are separate conditions for members of the loyalty program and, if possible, the hotel is ready to provide an upgrade to the room category at no additional charge.

Can a booking be canceled without my knowledge?

For non-guaranteed (no pre-payment) confirmed bookings, if the guest does not specify an exact arrival time, the reservation may be canceled after 6 pm on the date of arrival local time.

Guaranteed bookings are kept until 12 pm local time on the day following the date of arrival.

What time can I check into the hotel?

Check-in usually starts at 3:00 pm, the reception desk is open 24 hours a day. You can find out about the possibility of early check-in by contacting the hotel's contact number or email address of the reservation department.

Is it possible to have early check-in and late check-out, how much does it cost? What should I do if I arrive in town late at night?

Early check-in is provided subject to availability of prepared rooms at the time of arrival. The service is paid, the fee for early check-in from 03:00 am is 50% of the “Best price of the day” tariff, from 12:00 am - 03:00 am –100%. To provide guaranteed early check-in before 2:00 pm, you must register and pay for an additional night of accommodation. For AZIMUT Bonus program participants, early check-in can be provided free of charge from 9:00 am, subject to availability of rooms.

The possibility of late check-out will be confirmed on the day of departure. When extending your stay from 12:00 to 6:00 pm. on the current day, a payment of 50% of the room rate per day will be charged at the “Best Price of the Day” tariff. on the day of departure. If the guest plans to stay in the room after 6:00 pm, 100% of the daily cost will be charged. For AZIMUT Bonus program participants, late check-out until 4:00 pm is provided free of charge, subject to availability.

What documents are needed to check into a hotel?

For accommodation in the hotel, the Guest shows the passport of the Russian Federation, for children under 14 years of age, birth certificates are required.

Is it possible to check in a second guest at the hotel without a passport?

No, passport must be presented by all guests staying in the room

I have lost my booking confirmation number, what should I do?

The hotel staff will be able to find your booking by last name and first name.

Can I stay incognito?

No. We guarantee that the hotel does not transfer the personal data of the Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

Is it possible to check in with a driver's license, passport or other documents other than a passport?

No. Check-in is possible only with a passport of a citizen of the Russian Federation. Children under 14 require a birth certificate

Do I need to present documents for a child?

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of legal representatives (one of them).

Is it possible to leave my luggage somewhere on the day of check-in before check-in until the evening of check-out?

Yes, the hotel has free luggage storage, please contact the receptionist.

Is the front desk open 24/7?

Yes, we welcome guests around the clock.

How to get to the hotel from the train station/airport?

You can get from Sochi Airport by taxi, Lastochka train or bus (45 km), the journey will take from 40 minutes to 1.5 hours.

From Adler railway station you can get there by taxi, Lastochka train or bus (50 km), the journey will take from 40 minutes to 1.5 hours. From Sochi railway station you can get there by taxi, Lastochka train or bus (75 km), the journey will take from 1 hour to 2.5 hours. 

Where is the nearest public transport stop?

Rosa Khutor bus stop (terminal) is located 850 meters from AZIMUT Hotel Freestyle at the address: Esto-Sadok, Olimpiyskaya Street,  d. 35.
Rosa Khutor railway station is located 1200 meters from the AZIMUT Hotel Freestyle building at the address: Esto-Sadok, Olimpiyskaya street, 18.

How to get from the hotel to Adler and Sochi?

By electric train
Electric train "Lastochka" runs on Adler routes — "Rosa Khutor" — Adler and Sochi Airport — "Rosa Khutor" — Sochi Airport daily. Travel time — 40-45 minutes. 

By bus
Bus number 105 departs from Sochi from the MoreMall shopping center, calls at the Sochi railway station, Adler railway station and passes the airport. Final stop – "Rosa Khutor".
Bus No. 105c (fast) goes from Sochi similar to route 105, but makes fewer stops and does not call at Khosta and Kudepsta, so it saves up to half an hour of time. 
Bus No. 105e goes from Sochi railway station along Dubler Kurortny Prospekt and New Krasnopolyanskoye Highway.
Bus number 535 departs from the Olympic Park and travels through Adler Airport and Krasnaya Polyana.
Bus No. 535e goes from the Olympic Park along the New Krasnopolyanskoe Highway.
Travel time from Adler – about 1.5 hours. From Sochi – 2 hours.

By car
40 km from Adler along the recently updated A-148 highway, safe and straight, with excellent coverage and several new tunnels.
The road originates in the center of the Adler district of Sochi (Adler) at a roundabout with the federal highway M-27. 

Can you meet us at the airport? How much is it?

You can order a taxi yourself or through our administrator.

The cost of a taxi depends on the number of guests and the amount of luggage, from 2050 rubles one way.

Is there parking at the hotel?

Within walking distance there are 2 covered multi-level parking lots (P3 and P4).
Check the cost of parking at the reception desk.
It is prohibited to leave cars outside the parking lot (only for quick disembarkation of passengers and or unloading of things). A tow truck drives around the territory, and the car may also be blacklisted by the resort, and next time guests will not be able to enter its territory.
Large cars (over 2 meters) can be parked in a separate parking lot next to the Rose Hall concert hall.

Will parking be available?

Parking is subject to availability. But most often, with the exception of particularly large events at the resort, you will not have difficulty finding a free place.

Is there parking for motorcycles at the hotel? How much does it cost?

Yes, parking costs 350 rubles per day for hotel guests.

Is there bicycle parking at the hotel?

At the entrance to the hotel there are special parking areas for bicycles.

Can you send a copy of the star rating certificate?

Of course, for this, please contact the reception desk or contact us by e-mail.

Can I make international calls and calls to other cities from the hotel? How can I do this?

This service is not provided. You can call, for example, via Whatsapp by connecting to the Internet via free WiFi.

Is the architecture suitable for the elderly and people with limited mobility? Are there special rooms for guests with limited mobility?

Yes, our architecture is suitable for the elderly and people with limited mobility. The hotel and apartments have special rooms for guests with limited mobility.

Does the hotel have a lift?

For our guests there are 2 modern elevators, running from the 1st to the 8th floor.

Can I bring my dog/cat with me?

Accommodation with pets is possible only in the Valset Sport Apartments from AZIMUT, building 2 and upon agreement with the hotel administration, for an additional fee. You also need to leave a deposit of 5,000 rubles, which we return after checking the room upon departure.

Conditions and the possibility of pets staying at the hotel are discussed before arrival with the hotel administration.

Where is the nearest ATM/Sberbank branch located?

There is an Alfa Bank ATM in the hotel building. The Sberbank ATM is located at Naberezhnaya Lavanda, 5, a 10-minute walk.

Is it possible to book excursions at the hotel?

In the summer, our partner guide will help you sign up for an excursion.

How many floors does the hotel have?

Our hotel has 8 floors.

How to call the reception?

You can call the reception by phone from your room by dialing 68000 or from a mobile phone +7 (862) 243-13-35.

What is your WIFI password?

The WiFi network is called AZIMUT WiFi. You need to enter your phone number in the appropriate field, wait for the SMS confirmation on your phone and connect.

Is it possible to rent a car at the hotel?

There is no car rental office at the hotel, but you can use car sharing services or rent a car from one of the nearest companies.

Does the hotel have laundry facilities?

Yes, a sheet with a list of laundry services and prices is located in the closet in each room.

What if there is a place in the hotel where I can work with your laptop?

You can work in the lobby: there are comfortable sofas and tables. And on the 1st floor of the hotel there is a business center with a workplace. A desk, power socket and WiFi access are available in all rooms.

Has your hotel received awards or recognition?

Yes. Information about awards can be found on the hotel page. 

Among other things, our hotel was awarded the national hotel award “Best Infrastructure for People with Disabilities.”

Are guests allowed at the hotel? What time is allowed?

Allowed at any time. 

Where can I get information about all hotel services?

You will find information on the official website, 
at the administration desk staff;
by phone from the room by dialing 68000; 
by calling from a mobile +7 (862) 243-13-35.

Where can I smoke in the hotel?

The smoking area is located next to the hotel. The hotel is non-smoking and has smoke detectors.

Do the hotel rooms have air conditioning?

The rooms have an air conditioning system (without heating function). The guest can adjust the intensity of the airflow.

Are there kitchenware in the hotel rooms?

Each room has an electric kettle, two mugs and two glasses and a tea set: bagged black and green tea, instant coffee, sugar.

Are there toiletries in the rooms?

The rooms have shampoo, shower gel, soap.

Are there razors among the cosmetic accessories?

Contact the reception desk to receive a disposable set: razor + shaving cream.

Is there WiFi in the rooms and how much does it cost?

Internet is free for hotel guests. To register on the network, you need to select the AZIMUT Wi-Fi Free network and register through a browser using your phone number.

Does the TV have USB and HDMI ports?

HDMI ports work on almost all TVs; there are no USB ports.

Can I request a corkscrew in my room?

Yes, call the reception dialing 68000.

What is the difference between the individual room categories?

The main difference is in the area, number of beds, view from the window, set of furniture and guest amenities. 

A detailed description of each room type can be found on the hotel page. For additional questions, you can always contact the reservations department reservations.rosa@azimuthotels.com.

Are there rooms for people with limited mobility?

AZIMUT Hotel Freestyle Rosa Khutor has special rooms for guests with limited mobility, and the building also has specially equipped toilets and ramps. The hotel is the winner of the "Best Infrastructure for Guests with Disabilities" award.

Are candles allowed in the rooms?

Lighting candles is prohibited due to fire safety requirements; smoke detectors are installed in the rooms.

Are there connecting (family) rooms?

Adjoining rooms are available; to stay in them you must make a request to the reservations department. If there are available rooms, the manager will tell you in detail about their features.

What are the bed sizes?

The beds have dimensions King bed 1.8m x 2m, and Twin bed 0.9m x 2m

Do all rooms have a toilet?

Yes, there are toilets in all hotel rooms.

Does the hotel have rooms with a bath?

Bathtubs are installed in Junior Suites, and showers in Superior rooms.

Are there hair dryers in the rooms?

Yes, you will find it in the bathroom.

Is there an iron in the rooms?

In the Junior Suites there is an iron and ironing board in the closet.

Is there a refrigerator in the rooms?

The room has a small refrigerator-minibar for cooling drinks, no freezer.

Is there a safe in the rooms?

Yes, all rooms have safes with electronic locks. They are free to use. You will find instructions on the safe, and if you have any problems with operation, you can contact the hotel staff.

Do the rooms have a balcony?

Yes, some rooms have a balcony. The presence of a balcony is indicated in the room descriptions.

Is there a washing machine in the room?

There are no washing machines in the rooms. Laundry services are available at the hotel; the cost can be found on the sheet in the closet.

Is there a kettle in the room?

Yes, the rooms have an electric kettle, cups and bags of tea and coffee.

Are there robes and slippers in the rooms?

Slippers are provided upon request in Superior rooms; in Junior Suites there are slippers for each guest. Bathrobes are available for a fee upon request.

Do I need to pay extra for bed linen and towels?

No, this is included in the room price. You can request additional towels by calling the administration desk at 68000, it is free.

What are the hotel cleaning rules? How often are the rooms cleaned?

Cleaning is carried out daily from 3:00 to 7:30 pm. Bed linen is changed once every 3 days.

Are there smoking rooms?

The hotel itself is non-smoking, and the rooms are equipped with smoke detectors. But you can smoke outside near the hotel, in a special area.

Is there cable TV in the rooms?

There is no cable television, there are only federal channels.

What time and format does breakfast take place? How much does it cost (including per child)?

Healthy and tasty breakfast in the “extended” format takes place from 07:00 to 11:00 am at the restaurant "Rukola" on the 1st floor of AZIMUT Hotel Freestyle.

Does the hotel offer lunch/dinner?

We invite you to our restaurant "Rucola" (open from 07:00 am to 11:00 pm). Traditional Italian cuisine with hits of Caucasian dishes on the a la carte menu. Wow, it's just PERFETTO!

Where is the nearest place to buy groceries? Where is the nearest home improvement store?

Supermarket "Perekrestok" located 350 meters (Lavanda Embankment, 2) and open from 8.00 am to 11.00 pm.
Mini-market "Pozharsky" located 350 meters (Embankment Polyanka, 1) and open 24 hours a day.

Does the hotel restaurant offer halal food?

Yes, there are dishes that fit the Halal category: hot dishes, pizza, pasta, salads, soups and cold appetizers.

Are there vegan, allergy-friendly or other special food items on the menu?

Vegetarian dishes: salads, soups, pasta, snacks.

If you have allergies or special preferences, please provide information to the waiter. We can always make changes to the preparation of the dish individually

Is it possible to order food and drinks to the room? Is it possible to order a children's menu in the room?

Restaurant "Rukola" offers guests a “meals to go” service.

Does the hotel have a sports/gym room?

Unfortunately, there is no sports/gym room in our hotel.

Does the hotel have a swimming pool?

Unfortunately, our hotel does not have a swimming pool.

Does the hotel have a SPA and/or baths, how much does it cost to use?

Yes, the hotel has a sauna, located on the 2nd floor of the AZIMUT Hotel Freestyle Rosa Khutor building. For guests staying at AZIMUT Freestyle and Valset apartments, access to the sauna is free. A doctor's certificate is not required. The sauna is open daily from 7:00 am to 11:00 pm with technical breaks (the schedule can be checked at the reception).

Also near the sauna there is a Mountain spa, offering various types of massages and spa treatments for guests.

Is it possible to check in a child under 18 without parents? What documents are needed?

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

Does the restaurant have a children's menu and high chair?

For our most demanding little guests, we have developed a children's menu, and the waiter will always offer a comfortable highchair for the child.

How much does it cost to stay for children? How much does a crib and sofa cost for a child 11 years old? How many children can I bring to my room?

Children under 12 years old without extra bed are accommodated free of charge in their parents' room. 
An additional place costs 1000 rubles per day. A baby cot (up to 3 years) is provided free of charge, subject to availability.

Please inform us in advance that you are traveling with a child.

Breakfast for children under 6 years old inclusive is provided free of charge if included in the parents' basic rate.
For children over 13 years of age, the cost of accommodation and meals is the same as for an adult.

Is there a playground or other entertainment for children nearby?

There is no playground directly next to the hotel, but on the territory of Rosa Khutor there are 3 playgrounds that you can use.

Does the hotel have a children's room?

There is a children's room in the AZIMUT Hotel Freestyle building. It is located on the second floor of the hotel.

Young guests of the Valset Apartments can also visit it free of charge.

Does the hotel have a room for strollers?

The hotel does not have a special room for strollers. But our staff will always help you find a convenient place for the stroller.

Is it possible to check in a child under 18 years old without parents? What documents do I need to provide?

Yes, you can. Checking into a hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors, with the written consent of the legal representatives (one of them)

Do you register foreign citizens?

To register, a citizen of another state must provide a passport, visa (if required), and migration card at the administration desk. Guests can pick up their registration the next day after check-in.

Do the staff speak English?

The staff of the AZIMUT international network speaks at least Russian and English.

Can I get a voucher for a tourist visa at the hotel?

The hotel does not provide such a service.

Is the conference room available at AZIMUT Hotel FREESTYLE on a certain date?

For clarification, you can contact the sales department by email sales.rosakhutor@azimuthotels.com or fill out the booking form for the hall you are interested in in the section Events, and we will definitely answer you.

Is it possible to prepare a gift/surprise (for example, flowers, champagne) for a wedding or birthday?

Yes. We provide compliments from the hotel to newlyweds and birthday celebrants. You can contact the reservations department sales.rosa@azimuthotels.com for further details.

Is it possible to celebrate a wedding at your place?

Yes, you can hold your celebration in our spacious family restaurant "Rukola", and you can accommodate the newlyweds and guests in our hotel or apartments. To clarify the possibilities, please contact the sales department sales.rosakhutor@azimuthotels.com 

Is it possible to host a conference, seminar or other business event? What opportunities are there for this?

Yes, we will be happy to help organize events of any format and provide meals for participants. In advance, you can read the description of our conference opportunities in the section Events. And then send a request to our sales department at sales.rosakhutor@azimuthotels.com for detailed information and cost calculation.

How to activate my account and agree to the terms of the AZIMUT Bonus program?

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in a welcome letter, which we will send to your mail after registration. Don't forget to confirm your membership to earn points for your stays at the chain's hotels.

I am a member of the loyalty program, can I get a discount when booking by phone?

The AZIMUT Bonus loyalty program discount is provided only when booking on our official website in the Personal Account.

What are the conditions for using the privileges of the AZIMUT Bonus loyalty program?

Members of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows a member of the loyalty program to take advantage of privileges in the hotels of the AZIMUT network participating in the program*:

You can find a detailed list of privileges in the 'AZIMUT Bonus Benefits' section.

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the site and the bonus account are registered. They are provided to the member based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program

Is it possible for several people to use one AZIMUT Bonus loyalty card?

No, two guests cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

Why has my status in the AZIMUT Bonus loyalty program changed?

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

How can I use my accumulated AZIMUT Bonus points?

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on our website and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the "Affiliate Programs" section.

What hotel services can be paid for with a bonus card?

You can use AZIMUT Bonus points by choosing a tariff for points on our official website and paying the full cost of your stay with it. More details at https://azimuthotels. com/ru/bonus.

Do I need to present my card to receive a discount?

You do not need to provide a card to receive a discount. You can book accommodation at special rates for members of the loyalty program only on our official website

Members of the loyalty program with Platinum status can get a 20% discount in bars and restaurants on site if they close an account for a room number by indicating the AZIMUT Bonus program member number in advance.

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