Kostroma

You can book a hotel room in several ways: by phone, e-mail, at the reception desk, on the official website, as well as through third-party organizations and Internet sites.
When booking through third-party organizations and online platforms, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

*When staying in A-Hotels, they are not charged even when booking on the official website.

You can find information about the booking in the confirmation sent to the e-mail you specified when booking, or in the Personal Account created on our website.

If rooms are available, you can make a reservation at any time convenient for you and in any way convenient for you. For early bookings from (3 to 14 days depending on the season and hotel occupancy), you get a discount on accommodation. We also recommend booking in advance due to occasional high occupancy and large events at our hotel.

This is possible if you book through the hotel's website or booking service. When checking into the hotel, you must provide this information to the employee or make changes to the reservation in advance by phone or mail. However, according to the rules, the guest will still need to present his passport upon check-in and live under his own name.

Yes, it is possible to book several rooms at the same time. If possible, the hotel staff will reach out to you to clarify the names of all guests who will be staying.

The minimum cost of living is equal to the cost of the day, and you can stay in the room as long as you need.

Our guests will be the first to know about promotions and discounts that are available only on our website

And when you register in the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the site, and additional discounts on all tariffs.

Our site does not store any payment data of users.
For payment, high-quality online payment gateways are used, making them as safe as possible.
And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, are encrypted) and complies with the international PCI DSS card payment security standards.
As a result, online booking is safe and secure.

For non-guaranteed (i.e., no pre-payment) confirmed bookings, if the guest does not indicate the exact time of arrival and does not warn in advance about the time of arrival, the room under the terms of the reservation may be canceled after 3 pm on the date of arrival local time. To guarantee your reservation, we recommend that you pay for the first night of your stay in accordance with the terms of your chosen rate.

Payment can be made either in cash or by credit card, unless the terms of the tariff provide for payment before check-in

Confirmation of a successful payment is a check that comes to your e-mail after booking a room along with a confirmation from the hotel. If you need to duplicate the receipt, the guest can inform the receptionist about this.

If the payment was made through an agency, you should contact its representatives.

Payment is accepted only in the national currency of Russia - rubles.

This is due to the fact that the "Best Price of the Day" tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

Dynamic price change depends on hotel occupancy, day of the week, major events at the hotel.

The cost of a night's stay is indicated per room. This amount depends on the number of guests if breakfast is included in the rate (as well as half board meals, event tickets, etc.).

Yes, this is possible subject to payment of accommodation at check-in by guests staying in the same room.

Before paying, please inform the receptionist about the split.

With a tariff that does not require prepayment, no. You will be given a link to pay, and payment can be made directly at the reception desk.

Prepayment is required only if the guest wants to guarantee the reservation or according to the terms of the rate, payment must be made at the time of booking.

Yes, you will find the QR code on all receipts from the hotel.

There is no mandatory deposit required at the hotel. It is possible to make a deposit for additional expenses at the request of the guest.

A deposit of 3,000 rubles is also required upon arrival of a guest with pets (more details can be found in the section Accommodation with pets.

The amount of the late cancellation penalty depends on the conditions of the rate booked. Cancellation dates are stated on the booking confirmation. 

Card refunds in rare cases take up to 45 business days and depend on the work of partner banks. But usually it happens within just a few days.

You can change the dates of your stay in the same way that you booked your stay, that is, in your Personal Account, through the reservation department, by requesting the agency through which the booking was made.

If the conditions of the tariff allow it. Refunds are made in the same way you made the payment.

For a non-guaranteed (no advance payment) confirmed booking, if the Guest did not indicate the exact time of arrival, the booking may be canceled after 3 pm on the date of arrival local time. Guaranteed bookings are kept until 12 pm local time on the day following the date of arrival.

The guest can change the category of the room in the Personal Account, subject to booking through the site; when booking by phone or email, changes are made by phone or email. 

If you want to change the category of the room upon arrival, please inform the manager at the reception.

When you upgrade your room category, you must pay the difference between the booked category and the one you want to stay in at the Best Rate of the Day rate. There are separate conditions for members of the loyalty program and, if possible, the hotel is ready to provide an upgrade to the room category at no additional charge.

Early check-in service is subject to availability. When booking in advance and with the need for early check-in (from 2 am to 2 pm), the guest pays an additional 50% of the room rate on the day of check-in at the rate "Best Rate of the Day"; for early check-in from 12 am to 2 am – the guest pays 100% of the cost of the previous night's stay in the room of the selected category at the rate "Best Price of the Day", in accordance with paragraph 27 of the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 "On approval of the Rules for the provision of hotel services in the Russian Federation" Participants of the AZIMUT Bonus program can actually be provided with an early check-in free of charge from 9 am, subject to availability.

The possibility of a late check-out is specified on the day of departure. When extending the stay from 12 pm to 6 pm of the current day, a payment of 50% of the cost of the room per day is charged at the rate "Best Rate of the Day" on the day of departure. If the guest plans to stay in the room after 6 pm, 100% of the daily rate will be charged. For AZIMUT Bonus program participants, the late check-out service until 4 pm is provided free of charge, subject to availability.
 

For accommodation in the hotel, the Guest shows the passport of the Russian Federation, for children under 14 years of age, birth certificates are required.

No, passport must be presented by all guests staying in the room

The hotel staff will be able to find your booking by last name and first name.

No. We guarantee that the hotel does not transfer the personal data of the Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

Check-in starts at 2 pm, the reception desk is open around the clock. You can find out about the possibility of early check-in by contacting the hotel's contact number or e-mail address of the reservation department.

No. Check-in is possible only with a passport of a citizen of the Russian Federation. Children under 14 require a birth certificate

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of legal representatives (one of them).

Of course, for this, please contact the reception desk or contact us by e-mail.

This service is not provided. You can call, for example, via Whatsapp by connecting to the Internet via free WiFi.

Yes, you can find information on the hotel page, and we announce new awards in the AZIMUT Life section

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in a welcome letter, which we will send to your mail after registration. Don't forget to confirm your membership to earn points for your stays at the chain's hotels.

The AZIMUT Bonus loyalty program discount is provided only when booking on our official website in the Personal Account.

Members of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows a member of the loyalty program to take advantage of privileges in the hotels of the AZIMUT network participating in the program*:

You can find a detailed list of privileges in the 'AZIMUT Bonus Benefits' section.

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the site and the bonus account are registered. They are provided to the member based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program

No, two guests cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on our website and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the "Affiliate Programs" section.

You can use AZIMUT Bonus points by choosing a tariff for points on our official website and paying the full cost of your stay with it. More details at https://azimuthotels. com/ru/bonus.

You do not need to provide a card to receive a discount. You can book accommodation at special rates for members of the loyalty program only on our official website

Members of the loyalty program with Platinum status can get a 20% discount in bars and restaurants on site if they close an account for a room number by indicating the AZIMUT Bonus program member number in advance.